Mid-Level Technical Support Engineer - NI & RF

Emerson Electric Co; Colombes; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

Emerson Electric Co in France seeks a Technical Support Engineer (TSE) within Emerson Test & Measurement (NI) to help customers overcome complex technical challenges and achieve long-term success with our solutions. You will own customer interactions, escalate as needed, provide training, and contribute to product evolution while collaborating with sales, R&D, and other teams.

The role requires engineering or CS degree, programming environment experience, and willingness to travel up to 10% to

Qualifications

• Eligibility to obtain and maintain French security clearance.
• Bachelor's degree in engineering, computer science, or related field.
• Experience with programming environments; LabVIEW is a plus.

Responsibilities

• Resolve customer technical issues related to installation, configuration, implementation, and maintenance of Emerson Test & Measurement (NI) products and platforms.
• Take full ownership of customer interactions, including effective escalation of complex cases to internal engineering or product teams while maintaining clear and professional communication.
• Identify and report product design, reliability, and maintainability feedback to Research & Development teams.
• Recognize potential commercial opportunities during support engagements and share relevant insights with Sales and Account teams.
• Provide technical guidance and support to internal stakeholders across functions.
• Deliver customer education through technical training sessions, workshops, and hands‑on engagements.
• Support customers throughout product startup, troubleshooting, and long‑term solution maintenance.
• Create, document, and share technical knowledge to enable customer self‑service, leveraging Knowledge‑Centered Service (KCS) practices.

Skills

Programming environments

LabVIEW knowledge

Customer-facing

Education

Bachelor's degree in engineering, computer science, or related field

Tools

LabVIEW

Job description

Emerson Electric Co in France seeks a Technical Support Engineer (TSE) within Emerson Test & Measurement (NI) to help customers overcome complex technical challenges and achieve long-term success with our solutions. You will own customer interactions, escalate as needed, provide training, and contribute to product evolution while collaborating with sales, R&D, and other teams.

The role requires engineering or CS degree, programming environment experience, and willingness to travel up to 10% to