Head of Forum Experiences & Visitor Center

Hager; Obernai; Sur place; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Onboarding program

Hi University opportunities

Internal career opportunities

Senior leadership collaboration

Résumé du poste

Hager is seeking a Manager Events & Visitors Center (Hager Forum) to lead the Forum as a key experience platform. You will bring brand, culture and solutions to life for customers, partners and employees, combining experience excellence with hospitality and operational leadership.

Based in Obernai (67) on a permanent contract, you will report to the Head of Corporate Events & Hager Forum Experience and drive the Forum team, annual planning, and budget while ensuring high-quality, safe guest

Qualifications

• Master's degree or equivalent in a related field (Business Administration, Hospitality, Event Management, Communications or Marketing).
• Several years (>7) of experience in customer experience, hospitality, event or venue management, ideally in an international environment.
• Proven leadership experience in a dynamic environment with strong stakeholder management skills.
• Experience in budget management and operational planning.
• Strategic mindset with a hands-on approach.
• Strong service orientation and passion for creating memorable experiences.
• Excellent communication skills with senior executives and external guests.
• Fluency in French and English; additional languages are an advantage.

Responsabilités

• Lead and further develop the Hager Forum and its overall visitor experience, translating our ambition for "One Hager experience" into practice.
• Define priorities, manage the annual planning and budget, ensure operational excellence and drive continuous improvement.
• Ensure an outstanding and consistent experience for customers, partners, employees and executives.
• Lead and develop the Forum team, fostering a service- and experience-oriented culture and efficient resource planning.
• Act as a key partner to Business Units and functions, translating needs into Forum experiences and aligning with strategic objectives.
• Oversee the Forum’s operations, budget and resources, ensuring quality, efficiency and improvement.
• Collaborate with Real Estate, Facility Management and other partners to ensure a seamless, safe environment.
• Contribute to the development of experience standards and best practices across Hager.

Connaissances

Leadership

Stakeholder management

Budget management

Operational planning

Strategic mindset

Service orientation

Communication skills

Fluency in French & English

Formation

Master's degree or equivalent qualification

Description du poste

Hager is seeking a Manager Events & Visitors Center (Hager Forum) to lead the Forum as a key experience platform. You will bring brand, culture and solutions to life for customers, partners and employees, combining experience excellence with hospitality and operational leadership.

Based in Obernai (67) on a permanent contract, you will report to the Head of Corporate Events & Hager Forum Experience and drive the Forum team, annual planning, and budget while ensuring high-quality, safe guest