Manager II, Service

ASM; Crolles; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

ASM in France (Auvergne-Rhône-Alpes region near Crolles) is seeking a Service Manager to lead a team of Field Service Engineers and Process Engineers, delivering world-class service and guiding aftermarket strategy.

You will engage with strategic customers, report to senior leaders, and drive safety, quality, and KPI delivery while developing the technical team and forecasting workforce needs.

Qualifications

• Bachelor's or Master's Degree in a technical discipline or equivalent experience.
• 10+ years of experience in semiconductor industry supporting complex capital equipment and process technology.
• 2+ years in a leader/ people management role.
• 5+ Years Supporting Customers in the Field with knowledge of customer satisfaction, service & spares, or account management in semiconductors.
• Proven track record of problem solving.

Responsabilités

• Create/sustain a work environment and culture where safety and quality are top values.
• Create/sustain a work environment and culture where mutual trust, respect, and open communication are valued.
• Develop their technical team and proactively coach performance.
• Ensure pipeline plans for senior technical staff are actively managed.
• Accountable for meeting service operational KPIs and annual plans.
• In charge of workforce sizing to match customer investment cycles and annual planning.
• Execute strategic business initiatives to grow revenue, margin, and market share.
• Influence senior leaders with clear, data-driven communication.
• Own customer invoicing and forecast service bookings and billings.
• Own overall customer satisfaction for service delivery.

Connaissances

Leadership & people management

Customer relationship management

Strategic communication

KPI & service operations

Problem solving

Semiconductor industry experience

Formation

Bachelor's or Master's Degree in a technical discipline

Description du poste

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. We’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

As a member of the Global Sales and Services business unit, the Service Manager position is responsible for maintaining customer satisfaction while providing highly valued services and support to ASM customers.

The primary responsibilities for this role are to lead a team of Field Service Engineers and Process Engineers to provide world class customer service to ensure positive outcomes for ASM customers while executing to ASM aftermarket sales strategy.

This position requires significant engagement with strategic customers and is relied upon by a number of ASM senior leaders and executive management stakeholders for delivering on both customer satisfaction initiatives and key business results.

Roles and Responsibilities

• Create /sustain a work environment and culture where safety and quality is a top value
• Create/sustain a work environment and culture where mutual trust, respect, and open communication is highly valued
• Responsible for development of their technical team and performance is proactively managed through real time coaching and corrective actions as necessary
• Ensure all senior technical individual contributor pipeline plans are actively managed
• Full accountability for meeting service operational KPI’s to meet annual operational plan deliverables
• Full accountability for workforce sizing to meet customer investment cycle and establishing workforce needs as part of annual operating plan setting.
• Responsible for the execution of strategic business initiatives to achieve revenue, margin, market share growth, and operational excellence targets within the service and spares business areas
• Must be able to influence other senior leaders and executives through clear, concise, and cognitive communication with all relevant data
• Owns customer invoicing and participates in service bookings and billings forecasting process
• Owns overall customer satisfaction specific to service delivery

Required Experience and Skills

• Bachelors or Master’s Degree in a technical discipline or related field OR an equivalent combination of education and experience for which comparable knowledge, skills and ability has been achieved.
• 10+ years of experience in semiconductor industry supporting complex capital equipment and process technology
• 2+ years in a leader/ people management role
• 5+ Years Supporting Customers in the Field to include Extensive knowledge and experience with customer satisfaction, service & spares business, and or account management, preferably within the semiconductor industry.
• A proven track record of problem solving.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.