Customer Service Engineer

Science; Paris; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

Science is looking for a Customer Service Engineer in Paris to oversee customer requests and ensure product support compliance. You'll work closely with teams to provide solutions for neuroscience-related challenges and maintain quality in service operations.

A Master's degree is required, along with 3+ years of experience preferred. Join us in making a difference in the lives of patients with debilitating conditions.

Qualifications

• Master's degree level education.
• 3+ years of total experience preferred.

Responsabilités

• Oversee customer requests and prepare after-sales service files.
• Assist in identifying and diagnosing complex issues.
• Ensure quality and compliance of support operations.
• Maintain supply of parts needed for repairs.
• Monitor failure indicators and propose improvements.
• Work closely with various teams.
• Clear documentation in French and English.

Formation

Master's degree level education: Engineering school or similar

Description du poste

Science is a clinical stage, vertically integrated technology company focused on solving some of neuroscience’s hardest questions and most serious unmet medical needs. We work to restore quality of life to those with debilitating conditions for which there are no treatment options, creating devices aimed at restoring vision, cognition, and mobility to patients who have lost it. To support progress across our industry, we provide state-of-the-art components and vertically integrated infrastructure for others to build on via Science Foundry.

We are seeking an outstanding Customer Service Engineer with a passion for solving some of neuroscience’s hardest problems and most serious unmet medical needs. You will be responsible for providing a robust breakdown and repair management service to ensure functional and compliant products, with safety and client satisfaction in mind.

Role Responsibilities

• Oversee the receipt of customer requests (orders, deliveries, product returns, complaints, etc.) and the preparation of after-sales service files.
• In collaboration with technical product experts, assist in identifying and diagnosing complex issues, anomalies, and failures and propose relevant solutions.
• Ensure the quality and compliance of support and maintenance operations performed.
• Maintain the supply of parts needed to repair or replace products returned by customers, while informing manufacturers and suppliers of complaints and disputes concerning their products.
• Monitor failure indicators and processing times, and be proactive in proposing continuous improvement initiatives, including the planning and optimization of laboratory processes dedicated to service operations.
• Work closely with the sales, production, clinical, and QARA teams.
• Clear documentation and communication in both French and English languages.

Key Qualifications

• Master's degree level education: Engineering school or similar.

Preferred Qualifications

• Class III medical device experience.
• 3+ years of total experience.

Science Corporation is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do their best work. We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Science will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local laws.