Manager — ALL Accor Brand Content Marketing

Acco; Issy-les-Moulineaux; On-site; EUR 55,000 - 75,000; Full time

Job summary

Accor is seeking a Manager to lead ALL Accor Brand Content Marketing in the ENA region. The role focuses on defining loyalty offers with the ICP team, coordinating content and campaigns across CRM and social channels, and managing Publicis for asset creation.

You will liaise with global and regional teams to ensure brand consistency and timely delivery. The role requires 3–5 years in brand content, CRM, or integrated digital marketing, a Master’s degree, and fluent French and English.

Qualifications

• Experience in brand content, CRM marketing, or integrated digital marketing.
• Experience working with creative agencies, including day‑to‑day management of content production with partners such as Publicis.
• Good understanding of CRM campaign management and newsletter production processes.
• Experience working with loyalty offers or campaign calendar management is a plus.
• Strong written communication skills in both French and English.

Responsibilities

• Loyalty Offer Definition & ICP Coordination across campaigns, ensuring alignment with calendar and objectives.
• Content Creation & Publicis Management: brief agency, review deliverables, ensure regional adaptation across ENA markets.
• Performance Tracking: analyse campaigns, report outcomes, translate insights into optimisations.

Skills

Brand content

CRM marketing

Integrated digital marketing

Agency management

CRM campaigns

Loyalty offers

Bilingual French/English

Education

Master's degree in Marketing / Communications / Business

Job description

Manager — ALL Accor Brand Content Marketing

• Temps complet

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

PURPOSE OF THE JOB

ALL Accor is the Group's loyalty and lifestyle programme, bringing together over 100 million members worldwide and offering a rich ecosystem of benefits across hospitality, travel, dining, entertainment, and partner rewards. Strong brand identity and compelling content are essential to driving ALL Accor's awareness, relevance, and member engagement across the ENA region.

MAIN COMPLEXITY / CRITICAL ISSUES IN THE JOB

• Defining loyalty offers in collaboration with the ICP team and ensuring their accurate integration into the campaign calendar
• Coordinating across CRM and social media to ensure brand content is consistently deployed and on-brand across all funnel stages
• Managing the day-to-day relationship with Publicis for asset creation, ensuring quality, brand alignment, and on-time delivery
• Liaising with Global and regional teams to ensure consistency across the ALL Accor brand and share key learnings across markets.

TASKS / MAIN ACCOUNTABILITIES

Loyalty Offer Definition & ICP Coordination

• Implement ALL Accor ENA loyalty campaign offers in collaboration with the ICP team, ensuring offers are commercially relevant and aligned with loyalty objectives across the funnel — from acquisition and activation to retention
• Integrate validated offers into the campaign calendar, coordinating timing and priorities across teams
• Act as the operational point of contact with the ICP team, tracking deliverables and ensuring campaigns go live on schedule
• Define and coordinate the content of ALL Accor loyalty newsletters with the CRM team, ensuring messaging is on-brand, audience-relevant, and aligned with the campaign calendar
• Brief the CRM team on assets, copy, and creative direction for each send
• Ensure consistency of brand expression across all CRM communications
• Implement targeted offers aligned with the ICP calendar and key commercial activations

Content Creation & Publicis Management

• Manage the day-to-day relationship with Publicis for the creation and adaptation of brand content assets across all channels
• Brief the agency on campaigns, seasonal moments, and loyalty priorities; review and validate deliverables against brand guidelines and campaign objectives
• Ensure regional adaptation of global master assets, maintaining brand consistency across ENA markets
• Coordinate asset delivery timelines to ensure content is available on schedule across CRM, social media, and other touchpoints

Performance Tracking

• Track and analyse campaign performance across CRM and social media channels, preparing regular reporting for the Senior Manager
• Translate performance insights into actionable recommendations to continuously improve content effectiveness

• Strong operational and organisational skills, with a rigorous approach to campaign and content management
• Good understanding of loyalty mechanics and the ability to define commercially relevant offers
• Comfortable briefing creative agencies such as Publicis and providing clear, constructive feedback
• Analytical mindset, comfortable tracking performance across CRM and social media channels
• Collaborative and proactive, able to coordinate effectively across multiple internal teams

REQUIRED SKILLS AND KNOWLEDGE

• Experience in brand content, CRM marketing, or integrated digital marketing
• Experience working with creative agencies, including day‑to‑day management of content production with partners such as Publicis
• Good understanding of CRM campaign management and newsletter production processes
• Experience working with loyalty offers or campaign calendar management is a plus
• Strong written communication skills in both French and English

EXPERIENCE NEEDED

• Professional experience: 3–5 years in brand content, CRM, or integrated digital marketing
• Education: Master's degree (Bac +5) in Marketing, Communications, or Business
• International exposure: Multi‑country experience is a plus
• Languages: French and English mandatory

The position is for a six‑month period, with a desired start date of September 1st.