Luxury Travel Consultant – Customer Experience (Remote)

manatal-264; Nice; À distance; EUR 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Travel-related perks

Industry discounts

Training & development

Résumé du poste

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to plan and manage exceptional travel experiences from a fully remote environment. You will work with clients before, during, and after trips, delivering personalized support and meticulous coordination.

The role emphasizes professional communication, attention to detail, and a passion for luxury travel. You will collaborate with a collaborative team, leveraging digital tools to ensure seamless

Qualifications

• Clear and professional communication with clients across channels.
• Experience in travel, hospitality, or related customer service preferred.
• Ability to work effectively in a fully remote setup.
• Demonstrated high organizational skills and attention to detail.
• Comfort with booking platforms and digital collaboration tools.
• Genuine passion for creating exceptional travel experiences.

Responsabilités

• Provide responsive customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations and itinerary updates.
• Communicate essential travel details, docs, and agency guidelines.
• Monitor bookings for accuracy and confirm client satisfaction.
• Resolve client questions or concerns with a solutions-focused approach.
• Maintain organized records and update internal systems as needed.

Connaissances

Strong communication

Interpersonal skills

Customer service

Independent remote work

Organized & detail-oriented

Digital tools & booking platforms

Travel passion

Description du poste

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.