Luxury Travel Consultant – Customer Experience (Remote)

manatal-264; Marseille; À distance; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Flexible schedule

Travel-related perks

Training provided

Résumé du poste

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional journeys from a remote home office. You will deliver high-quality service, coordinate leisure and luxury reservations, and keep clients informed before, during, and after their trips, with a focus on attention to detail and personalized care.

This fully remote role offers flexible scheduling, industry discounts, and opportunities for professional

Qualifications

• Excellent communication and interpersonal skills.
• Customer service experience in travel or hospitality preferred.
• Ability to work independently in a remote environment.
• Highly organized with strong attention to detail.
• Comfortable using digital tools, booking platforms, and CRM software.

Responsabilités

• Provide responsive customer support via phone, email, and chat.
• Assist clients with leisure and luxury travel bookings and itineraries.
• Explain travel requirements and agency guidelines to clients.
• Monitor bookings for accuracy and follow up on confirmations.
• Resolve client questions with a solutions-focused approach.
• Maintain organized records and update internal systems.

Connaissances

Communication

Customer service

Remote work

Organizational skills

Tech-savvy

Outils

CRM software

Description du poste

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.