Luxury Travel Consultant – Customer Experience (Remote)

manatal-264; Lille; À distance; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Fully remote

Flexible schedule

Career development

Travel discounts

Team training

Résumé du poste

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional trips from home. This fully remote role focuses on delivering high-quality service, personalized assistance, and seamless coordination before, during, and after travel.

You will communicate with clients via phone, email, and chat, handle leisure and luxury reservations, update itineraries, and ensure bookings are accurate.

Qualifications

• Customer service experience in travel or hospitality.
• Ability to work independently in a remote environment.
• Strong communication and interpersonal skills.
• Highly organized with attention to detail.
• Comfort with booking platforms and digital tools.
• Passion for travel and creating positive client experiences.

Responsabilités

• Provide responsive customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

Connaissances

Strong communication

Travel customer service

Independent remote work

Excellent organization

Digital tools proficiency

Travel passion

Outils

Booking platforms

CRM software

Communication tools

Description du poste

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.