Luxury Retail Team Leader: Elevate Client Experience

li-vy; Cannes; Sur place; EUR 48 000 - 68 000; Plein temps

Résumé du poste

Prada Group in Cannes is seeking a Team Manager to lead, train and coach the store team, drive sales and deliver an exceptional client experience. You will ensure clienteling, training, and KPI achievement while upholding Prada’s brand standards and client promise.

With a focus on talent development, you will recruit and onboard new team members, manage performance, and collaborate with store leadership to optimise operations and visual merchandising to maximise opportunities.

Qualifications

• Strong leadership and people development abilities.
• Proven ability to drive KPI targets and improve store performance.
• Excellent clienteling and client service skills.
• Experience in luxury/fashion retail and brand adherence.

Responsabilités

• Lead and develop the store team to achieve goals and foster a culture of excellence.
• Coach and conduct regular performance conversations with team members.
• Drive client experience and CRM initiatives to grow client relationships.
• Collaborate with Store Manager on talent acquisition and onboarding.
• Ensure store operations align with corporate guidelines and standards.

Connaissances

Team leadership

Customer service

Clienteling

Coaching

Performance management

Organized

Market knowledge

Fluent English

Formation

Business/Retail Management degree or equivalent

Description du poste

Prada Group in Cannes is seeking a Team Manager to lead, train and coach the store team, drive sales and deliver an exceptional client experience. You will ensure clienteling, training, and KPI achievement while upholding Prada’s brand standards and client promise.

With a focus on talent development, you will recruit and onboard new team members, manage performance, and collaborate with store leadership to optimise operations and visual merchandising to maximise opportunities.