PRADA Team Manager (h/f) Cannes

Prada Group; Cannes; Sur place; EUR 42 000 - 62 000; Plein temps

Résumé du poste

Prada Group in Cannes is seeking a Team Manager to lead, train, and develop the store team, ensuring an exceptional client experience and driving sales.

You will coach the team, manage performance, recruit talent with the Store Manager, and uphold Prada’s brand standards and client promise. Fluent English is required; French is a plus.

Qualifications

• Experience leading and coaching teams in luxury retail environments.
• Strong customer service mindset with clienteling awareness.
• Proven ability to drive sales while developing staff and processes.
• Fluent English required; French language skills advantageous.

Responsabilités

• Lead, train, and coach the store team to achieve KPIs.
• Drive sales through exceptional client experience and clienteling.
• Collaborate with Store Manager on performance reviews and development plans.
• Identify and onboard talents in collaboration with the Store Manager.
• Uphold Prada brand standards and client promise in daily operations.
• Coordinate with Merchandising and Operations to optimise stock and presentation.

Connaissances

Business driven

Team player

Customer service

Client focus

Confident & positive

Problem solving

Organized & detail oriented

Market/product knowledge

Retail management knowledge

Luxury/fashion interest

English fluency

Formation

Business/Retail Management degree or equivalent

Description du poste

Job Purpose

As a Team Manager, you will play a pivotal role in driving our store's success by prioritizing team management and development.

Your primary responsibilities include leading, training, and coaching your team, proactively driving sales goal overachievement, and ensuring an exceptional client experience.

Your dedication as a passionate Brand Ambassador will represent Prada’s core values while maintaining the utmost commitment to our Client Promise.

Responsibilities

Team Management

• Leadership and growth: Take ownership of guiding, nurturing, and developing your team to their fullest potential while inspiring a culture of excellence, teamwork, and growth
• Performance Excellence: Drive your team to exceed KPI targets while contributing to the overall success of the store (setting goals and managing individual performances)
• Performance Conversations: Collaborate with the Store Manager/Director to conduct regular performance discussions, analyze results, and create actionable plans.
• Feedback and Development: Motivate and support your team with consistent feedback and coaching, ensuring a seamless client experience by identifying individual development needs and partnering with Retail Trainers to tailor development plans
• Client Centric & Product Training: Train your team on all aspects concerning Client Journey, clienteling, storytelling and product knowledge to allow them to meet and exceed business goals
• Talent Acquisition: Participating in identifying, recruiting and onboarding talents in collaboration with the Store Manager
• Positive Work Environment: Lead by example by creating a positive and harmonious work environment, ensuring cooperation within the team and between store leadership

Client & Business Development

• Optimized Sales Floor Management: Ensure that business opportunities are maximized through efficient sales floor management, maintaining a visible and consistent presence for your team
• Client Experience: Lead and inspire your team to deliver a superior client experience, adhering to all Client Journey principles to foster long-term client relationships
• CRM and Clienteling: Contribute to enhancing store performance through CRM and clienteling led initiative (training Client Advisors across all clienteling steps including data collection, client outreach, private appointments, re-purchases, VIC engagement and retention)
• Client Base Expansion: Proactively identify opportunities to engage with new clients (prospects) to expand the store's client base
• After Sales: Ensure to provide to clients a unique experience including the after sale process that is an additional service the company provides to maintain items longevity and quality throughout the years. Having clients in the store is always an opportunity increase loyalty and maximize business opportunities.

Product Care & Respect of Corporate Guidelines

• Exemplary Product Care: Lead by example, ensuring that the team operates with the highest level of care and respect for the product
• Policy Adherence: Ensure strict compliance with all policies and procedures, providing support to the team in daily operational tasks

Category Performance

• Performance Monitoring: Monitoring the performance of assigned categories, actively proposing action plans to achieve targets
• Collaborative Feedback: Collaborate with Retail Merchandising teams, offering effective feedback on products, stock situations, and specific requests to drive business growth
• Visual Merchandising: Collaborate with the Visual Merchandising team to maximize category potential while ensuring the store's image adheres to established guidelines
• Stockroom Organization: Collaborate with Operations team to ensure BOH structure and layout is always structured to maximizes efficiency and selling opportunities

Knowledge and Skills

• Business driven
• Team player with the ability to lead and influence peers
• Strong customer service approach
• Natural ability to serve our client
• Confident, enthusiastic and positive
• Problem solving
• Organized and detail oriented
• Market and product knowledge/passion
• Business/Retail Management degree or equivalent is a plus
• Interest in luxury/fashion, art and design
• Fluent spoken in English expected.

Equal Employment Opportunity Statement

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.