Luxury Retail Performance & Insights Manager

OTB; Paris; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

Maison Margiela, the Paris-based fashion house, seeks a Retail Performance Analyst to support the global network with performance analysis, reporting and initiatives to improve store results and customer experience.

Your duties include monitoring dashboards, analyzing store productivity and KPIs, supporting budgets and forecasts, coordinating incentives, and contributing to the Retail Newsletter and CRM-driven insights.

Qualifications

• 5 years of experience in retail performance, business analysis or retail operations, ideally within luxury or fashion.
• Strong analytical skills and advanced proficiency in Excel and PowerPoint.
• Organised, proactive and comfortable coordinating multiple stakeholders.

Responsibilities

• Monitor retail performance and maintain weekly, monthly and quarterly dashboards.
• Analyse store productivity, profitability and KPIs, sharing insights with regional and global teams.
• Support budget preparation, forecasts and business presentations.
• Coordinate retail incentives and recognition programmes, including performance tracking, communications and gifts.
• Contribute to the Retail Newsletter by sharing results, success stories and best practices.
• Monitor NPS results with CRM and coordinate the mystery shopping programme.
• Support traffic counter deployment and conversion rate monitoring.
• Coordinate the three-day experience rewarding top-performing sales associates.

Skills

Analytical skills

Stakeholder coordination

Organised & proactive

Tools

Excel

PowerPoint

Job description

Maison Margiela, the Paris-based fashion house, seeks a Retail Performance Analyst to support the global network with performance analysis, reporting and initiatives to improve store results and customer experience.

Your duties include monitoring dashboards, analyzing store productivity and KPIs, supporting budgets and forecasts, coordinating incentives, and contributing to the Retail Newsletter and CRM-driven insights.