Luxury Client Advisor: Storytelling & Elite Service

LVMH Group; Paris; Sur place; EUR 36 000 - 46 000; Plein temps

Résumé du poste

LOEWE is seeking a Client Advisor to ensure exceptional client service, delivering a personable, playful, and engaging experience while achieving individual and store goals.

Fluent in English and French, you will connect with clients, develop relationships, and share brand history and product knowledge in a fast-moving luxury environment. You will also contribute to merchandising and inventory tasks to support store objectives.

Qualifications

• Proven experience in achieving individual goals and contributing to team results.
• Experience within a similar customer-centric role.
• A deep interest in Fashion, Art, and Culture.
• Be naturally inclusive and open minded.
• Confident, service oriented, adaptable and empathetic in style and approach.
• Effective communication skills with the sensitivities to build and maintain a client portfolio.
• Results driven with a commercial mindset without compromising on the Team Player attitude.
• Fluent in English and French.

Responsabilités

• Achieve individual and store objectives.
• Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
• Engage with all clients and develop long lasting relationships.
• Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
• Master and transmit our brand history and heritage.
• Highlight our product categories through your product knowledge and storytelling.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE's visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company's policies and procedures including LOEWE's standards in terms of grooming and behavior.

Connaissances

Fluent English

Fluent French

Customer service

Communication skills

Team player

Description du poste

LOEWE is seeking a Client Advisor to ensure exceptional client service, delivering a personable, playful, and engaging experience while achieving individual and store goals.

Fluent in English and French, you will connect with clients, develop relationships, and share brand history and product knowledge in a fast-moving luxury environment. You will also contribute to merchandising and inventory tasks to support store objectives.