Luxury Client Advisor - Brand Ambassador & Concierge

PRADA; Paris; Hybride; EUR 28 000 - 36 000; Plein temps

Résumé du poste

Church’s, a luxury shoemaker, is seeking a Brand Ambassador to convey the Brand philosophy to final Clients and guide them into the world of the Brands. You will maximize individual and team sales, providing an extraordinary luxury customer experience and discovering client needs to foster loyalty.

Based in Paris, you will capture client data, embrace an Omni Channel mindset, and collaborate with colleagues to ensure a consistent exceptional experience, maintaining high standards of service,

Qualifications

• Experience in luxury retail and delivering exceptional client service.
• Ability to build long-lasting client relationships.
• Strong communication and interpersonal skills.
• Team player with ability to work independently.
• Passion for fashion and brand knowledge.
• Commitment to inclusivity and a positive work environment.

Responsabilités

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need.
• Capture Customer data into the Company CRM to connect with clients and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with colleagues to ensure a consistent exceptional experience.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments to maximize sales and KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate Brand and product knowledge.
• Handle customer complaints by liaising with the line manager when necessary.
• Maintain the shop floor and visual displays to high standards and stock procedures.
• Contribute to a high level of security and prevent product thefts.

Connaissances

Brand ambassador

Customer service

Luxury retail

CRM

Teamwork

Fashion knowledge

Outils

CRM Systems

Description du poste

Church’s, a luxury shoemaker, is seeking a Brand Ambassador to convey the Brand philosophy to final Clients and guide them into the world of the Brands. You will maximize individual and team sales, providing an extraordinary luxury customer experience and discovering client needs to foster loyalty.

Based in Paris, you will capture client data, embrace an Omni Channel mindset, and collaborate with colleagues to ensure a consistent exceptional experience, maintaining high standards of service,