CHURCH'S Client Advisor Saint Honore

Church's; France; Sur place; EUR 24 000 - 34 000; Plein temps

Résumé du poste

Church's in France seeks a Luxury Brand Sales Associate to embody the brand philosophy and values while guiding clients through the world of Church's. You will maximize individual and team sales, deliver an extraordinary luxury customer experience, and foster meaningful relationships that build brand loyalty.

Join a global team committed to heritage, craftsmanship, and exceptional service. Fluent communication, passion for fashion, and a proactive Omni-Channel mindset are assets in this role

Qualifications

• Passion for selling luxury goods and stores.
• Ability to build long-lasting relationships with clients.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation and problem solving.
• Passion and knowledge of the product category.

Responsabilités

• Place the Customer at the center, create a welcoming environment and meet their needs with excellent service.
• Capture Customer data into the CRM to connect with the client and develop relationships.
• Embrace and promote an Omni Channel mindset.
• Work as a team and maintain open communication to ensure an exceptional experience.
• Welcome and serve customers, providing an outstanding in-store experience.
• Cross-sell with departments to maximize sales and achieve targets.
• Stay up-to-date with fashion trends and brand/product knowledge.
• Resolve complaints by liaising with the line manager when necessary.
• Maintain shop floor and displays to a high standard following guidelines.
• Contribute to security and prevent product thefts.

Connaissances

Customer service

Relationship building

Teamwork

Communication

Ambition

Product knowledge

Description du poste

Overview

Church's is a luxury shoemaker of rich innovation and traditional excellence, anchored in an exceptional heritage of English craftsmanship. Established in Northampton in 1873, the brand's expertise earned recognition from its early beginnings—from a small workshop in Northampton to global expansion. Its patronage was bestowed by HM Queen Elizabeth II in 1965. In 1999, the luxury house was acquired by Prada Group, a paradigm of artisanal excellence and a key partner to help the brand reach the next chapter. Reinventing the English roots and championing timeless craftsmanship and traditions, Church's long-established innovation and authenticity remains paramount with unique designs across shoes and accessories for men and for women.

Job Purpose

To be the ambassador who conveys and promotes the Brand philosophy and Values to the final Clients, guiding them into the world of the Brand. Responsible for maximizing individual and team sales, providing an extraordinary and memorable luxury customer experience by placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, and developing their Brand loyalty.

Responsibilities

• Place the Customer at the center, create a welcoming environment, and strive to meet their every need and request, providing excellent service in accordance with the client journey ceremony.
• Capture Customer data into the Company CRM to connect with the client, maintain and develop relationships to offer a personalized approach and create future opportunities.
• Embrace and promote an Omni Channel mindset.
• Work as a team player and partner with fellow colleagues; foster open and constructive communication to ensure a consistently exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.
• Welcome and serve the customer, providing an excellent in-store experience at all times.
• Be proactively engaged in cross-selling with all Departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Stay up-to-date with fashion trends and competitors; demonstrate Brand and product knowledge.
• Resolve customer complaints by liaising with the line manager when necessary.
• Maintain the shop floor and visual displays to a high standard, complying with Company guidelines and stock procedures.
• Contribute to a high level of security and actively prevent product thefts.

Qualifications

• Passion for selling and stores.
• Curiosity and interest in luxury/fashion, art and design.
• Experience in building long-lasting relationships with clients.
• Ability to work both in a team and independently.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, result-driven, and problem solving.
• Passion and knowledge of the managed product category.

Benefits

Joining our company means working in a creative and international environment, with teams motivated by curiosity and the quest for excellence. The engine of our success is the talent and passion of our people and their professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.