Logistics Customer Care & Shipments Specialist

CMA CGM; Roissy-en-France; Hybrid; EUR 28,000 - 38,000; Full time

Job summary

American President Lines recherche un(e) chargé(e) de service client transport basé à Roissy-en-France. Vous êtes l interlocuteur privilégié des clients et garantissez le suivi opérationnel des expéditions, les demandes par téléphone et email, les réservations et le traitement des documents transport.

Idéalement Bac+2 à Bac+3 en transport/logistique ou équivalent; une première expérience est appréciée. Vous êtes rigoureux(se), organisé(e), réactif(ve) et capable de gérer plusieurs dossiers, avec

Qualifications

• Formation Bac+2 à Bac+3 en transport, logistique ou équivalent.
• Une première expérience en service client / exploitation transport ou logistique est appréciée.
• Maîtrise des outils informatiques et des systèmes de gestion des transports.

Responsibilities

• Être l interlocuteur(trice) privilégié(e) des clients et garantir la qualité du suivi opérationnel des expéditions.
• Gérer les demandes par téléphone et e-mail et prendre en charge les demandes de transport.
• Effectuer les réservations auprès des transporteurs et assurer le suivi des préacheminements et enlèvements.
• Informer les clients de l avancement des expéditions et contribuer à la résolution des litiges.

Skills

Service client

Organisation

Réactivité

Gestion multitâche

Education

Bac+2 à Bac+3 en transport/logistique

Tools

Systèmes de gestion des transports

Bureautique

Job description

CEVALogistics

Permanent contract

Full Time

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

QU'ALLEZ VOUS FAIRE

QUI RECHERCHONS NOUS

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. Thisis more than a job. It’s a journey on which you rise.

See how you can rise