Lead Store Advisor (Superviseur), Champs-Elysées

On; Paris; Sur place; EUR 32 000 - 40 000; Plein temps

Avantages offerts par ce poste

Well-being program

Personal development

Team environment

Résumé du poste

On is seeking a Lead Store Advisor in Paris to lead our retail team and deliver a premium customer experience. You will leverage your leadership skills to drive sales, mentor Store Advisors, and uphold operational excellence.

Your responsibilities include supervising customer interactions, optimizing inventory and visual merchandising, opening/closing procedures, and contributing ideas to improve store processes. Fluency in French and business English is required.

Qualifications

• 3+ years of experience in retail with at least 1 year in a supervisory or leadership role.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• Ability to read, write and speak French and business English.

Responsabilités

• Brand Champion: embody and communicate our brand philosophy and culture in customer interactions.
• Lead by example in providing outstanding customer service and tailored solutions.
• Supervise, mentor and motivate Store Advisors; manage daily zoning schedules for optimal coverage.
• Oversee opening and closing procedures and maintain a secure, organized store environment.
• Maintain in-depth product knowledge and contribute ideas for merchandising and store events.
• Assist with inventory tasks and ensure stock levels meet customer demand.
• Train the store team on processes and best practices, and collaborate with leadership on improvements.
• Serve as IT and systems point of contact for the store and support in-store technology.

Connaissances

Leadership

Customer service

Team motivation

English proficiency

French proficiency

Outils

POS systems

Inventory software

Description du poste

In short

In this role, you will be a key player in leading our retail team and ensuring a premium customer experience. As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

In short

In this role, you will be a key player in leading our retail team and ensuring a premium customer experience. As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

Your mission

Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence. Lead by example in providing outstanding customer service, including welcoming customers, addressing inquiries, and creating tailored solutions to enhance their engagement with our products. Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in all aspects of their work. Manage and optimize daily zoning schedules to ensure smooth customer flow, operational efficiency, and optimal coverage throughout the store. Oversee the opening and closing procedures, ensuring compliance with store protocols and maintaining a secure, organized environment. Product and Brand Expertise: Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement. Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well-organized, visually appealing displays. Continuously provide feedback to store leadership to refine processes and elevate customer service quality. Perform duties as required to support the store’s goals and overall performance. Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices. Handle minor maintenance and facility management tasks to maintain the store’s premium standards and ensure smooth operations. Act as the store’s system and IT expert, providing first-level troubleshooting (e.g. POS systems), assisting with IT system testing, and training the team on in-store technology. Cross-Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration. Participate in regular team meetings, sharing insights and updates on FoH, BoH, and VM performance. Pursue personal and professional development opportunities to enhance your leadership capabilities and contribute to the store’s growth. As you will be working in a retail store environment the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg).

Your story

• 3+ years of experience in a retail environment, with at least 1 year in a supervisory or leadership role. - Experience in the Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential. - Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team. - Proactive and quick to learn, you thrive in both independent and collaborative settings. - A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards. - Able to juggle multiple tasks efficiently while staying focused on customer needs and adapting to the dynamic demands of the business. - Ability to read, write and speak French & business proficiency in English.

Meet the team

As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.

What We Offer

• We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate.
• Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

For this role, the minimum compensation package is €36000/ yearly. Individual compensation packages may vary according to the candidate’s performance against pre-determined, role-specific competencies and qualifications.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.