LBU Manager

Jobtailor; Villeurbanne; On-site; EUR 90,000 - 130,000; Full time

Job summary

Jobtailor in Villeurbanne is seeking an experienced Delivery Manager to lead IT/services projects and ensure successful delivery across quality, timelines, and profitability. You will oversee teams, monitor performance, and develop training plans to enhance skills while aligning staffing with market needs.

You’ll contribute to account growth through upselling and pre-sales support, and ensure contract compliance, including service delivery and billing.

Qualifications

• Minimum 5 years' experience in team management and operational oversight in IT/services.
• Master's degree (engineering, business school or equivalent).
• Strong delivery management expertise (quality, margins, client commitments).
• Proven leadership and employee development experience.
• Interest in business development and client relationship management.
• Ability to analyze performance metrics and steer operations.
• Excellent collaboration and consensus-building skills.

Responsibilities

• Oversee delivery and ensure project success (quality, timelines, profitability).
• Manage teams with performance monitoring, annual reviews, training plans.
• Optimize staffing and workload planning in line with needs.
• Contribute to account growth via upselling and pre-sales support.
• Ensure compliance with contracts: manage service delivery and billing.
• Produce management reports and monitor LBU performance.
• Coordinate with Workforce Management on sourcing and internal mobility.

Skills

Team management

Delivery management

Leadership

Client relationships

Performance metrics

Stakeholder engagement

Operational oversight

Problem solving

Education

Master's Degree

Job description

Responsibilities

• Oversee delivery and ensure successful execution of projects (quality, timelines, commitments, profitability)
• Manage teams: performance monitoring, annual reviews, skills development and training plans
• Optimize staffing and workload planning in line with business and market needs
• Contribute to account growth (upselling, pre-sales support, assistance to sales teams)
• Ensure compliance with contractual commitments: manage service delivery, lead steering committees, handle billing
• Produce management reporting and monitor the performance of your LBU
• Act as the key interface for sourcing (recruitment, internal mobility, subcontracting) in coordination with Workforce Management

Requirements

• Minimum 5 years' experience in team management and operational oversight within an IT/services environment
• Master\'s degree (engineering, business school or equivalent)
• Strong expertise in delivery management (quality, margin, client commitments)
• Proven experience in team leadership and employee development
• Interest in business development and client relationship management
• Ability to analyze performance metrics and steer operations
• Leadership and ability to build consensus
• Strong organizational skills and results orientation
• Excellent interpersonal skills and a collaborative mindset

Certifications & Qualifications

• Master's Degree