Key Holder

Deckers Brands; Chamonix-Mont-Blanc; Sur place; EUR 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Discounts

Global contests

Growth opportunities

Résumé du poste

Deckers Brands, home of HOKA, is seeking a Sales Lead to act as Manager on Duty, driving store KPIs and delivering exceptional customer service in our Chamonix-Mont-Blanc location. You will lead a team, set sales targets, and ensure product knowledge is current to educate customers about our Brand and products.

The role emphasizes opening/closing the store, maintaining brand standards, and fostering a positive work environment while representing the Deckers Brands values.

Qualifications

• Two years retail experience preferred.
• High School Diploma or GED.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.
• Highly motivated team player and self-starter.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsabilités

• Open and close the store and act as Manager on Duty during shifts.
• Set and drive sales and service targets and motivate the team.
• Educate customers about the Brand and products to create personalized shopping experiences.
• Stay current on all products and product technology to answer questions accurately.

Connaissances

Retail experience

Customer service

Communication skills

Team leadership

Multi-tasking

Formation

High School Diploma or GED

Outils

Cash register

Description du poste

SUMMARY

Our Sales Leads are integral to the success of the HOKA Brand. As a Sales Lead, you serve as the Manager on Duty during your shift and are responsible for driving business KPIs during your shift. You’re responsible for the opening and closing of the store and partner closely with store management to provide the best possible customer experience. You regularly share your passion and love for our products and invite everyone into the HOKA community through amazing customer service.

DESCRIPTION

As a Sales Lead, you serve as the Manager on Duty during your shift and are responsible for setting and driving sales and service targets and motivating your team members to work together to achieve store goals. You create personalized shopping experiences that educate our customers about our Brand and products. You understand the importance of being a HOKA Expert and stay current on all products and product technology and ensure that all customer questions are addressed accurately and responded to before they leave the store. You maintain and model an optimistic and energetic attitude with team members and customers and promote the store and Brand image in all interactions. You know how to operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to Brand standards. You are also responsible for opening and closing the store and securing all assets and serve as the Manager on Duty during shifts in which the Store Manager and Assistant Store Manager are absent. You maintain a clean and well-organized back-stock and employee break area. You actively contribute to a positive work environment, recognize outstanding performance from your team members, and maintain a respectful workplace.

CORE COMPETENCIES

As an effective Sales Lead, you know how to:

• Function as the Manager on Duty during your shift and drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS.
• Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
• Prioritize Brand and product knowledge training and share this knowledge in customer interactions
• Communicate effective with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition
• Support community by helping with in-store events and local outreach.
• Assist in store administration and operations including compliance with policies and procedures.
• Support key initiatives and retail programs that enhance the customer journey.
• Respond to problems or difficult situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

KEY QUALIFICATIONS

Two (2) years retail experience preferred. High School Diploma or GED. Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers. Highly motivated team player and self-starter. Ability to prioritize and multi-task in a fast-paced environment.

ADDITIONAL REQUIREMENTS

Flexibility of schedule and hours to meet the needs of the business. Valid State or Federal Identification. As part of our Deckers Family, you belong to more than a lifestyle company. From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed.

We’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.

Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

#DeckersEMEA

More than Just a Footwear Company

From our corporate offices to our global retail stores, there’s a curious, independent spirit that’s distinctively Deckers Brands. We’re about giving people the freedom to pursue their passions. And we’re committed to helping them succeed; to become their best selves. That’s why we’re about more than work, the 9 to 5 or daily grind. We’re about opportunity - opportunity to create, to grow and to have an impact. As we work to become better at everything we do, how we better the world matters, too. Our products and brands are loved, no doubt about it. But the difference we make in people’s lives begins with our people, right here at Deckers Brands. We’re adventurous, spirited, unafraid of new challenges and willing to take chances. We are always ready to rally around a cause. Put simply, we want all of our people to thrive - to reach their full potential and have fun while doing it. Because in the end, Deckers thrives when our people thrive.