Key Account Manager - France

Amcor plc; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Amcor plc is seeking a proactive Key Account Manager to manage and grow strategic customer relationships in Paris. You will lead tailored scope strategies, expand revenue, and ensure customer satisfaction through customized packaging solutions.

You will collaborate with R&D, production, logistics, and quality teams to deliver on commitments, manage multiple contacts, and drive market-informed sales activities. This role is based in Paris with a strong customer-facing focus.

Qualifications

• Experience managing strategic customer relationships and delivering tailored solutions.
• Ability to develop and execute strategic account plans to achieve revenue goals.
• Strong communication and negotiation skills with internal and external stakeholders.

Responsabilités

• Act as the primary point of contact for key accounts within the defined scope.
• Build and maintain long-term relationships with customer decision-makers and internal stakeholders.
• Understand client needs deeply and deliver customized solutions to meet those needs.
• Develop and implement strategic account plans to achieve revenue targets.
• Identify growth opportunities within existing accounts and pursue new business.
• Collaborate with R&D, production, logistics, quality, and PLM to meet client expectations.
• Coordinate cross-functional efforts to ensure timely delivery and quality assurance.

Connaissances

Key account management

Strategic selling

CRM tools

Stakeholder management

Sales analytics

Outils

MS Office

CRM software

Description du poste

The Key Account Manager (KAM) is responsible for managing and expanding relationships with a strategic customer : L'Oréal. This role focuses on developing tailored scope strategies, driving sales growth, and ensuring high levels of customer satisfaction by delivering customized solutions.

Key Responsibilities

Account Management

• Act as the primary point of contact for key accounts within the defined scope.
• Build and maintain strong, long-term relationships with customer decision-makers and internal stakeholders.
• Understand client needs deeply and deliver customized solutions to meet those needs.

Sales & Strategy

• Develop and implement strategic account plans aimed at achieving revenue and profitability targets.
• Identify and capitalize on growth opportunities within existing accounts & scope, as well as pursue new business.
• Monitor market trends and competitor activities to inform and adjust sales strategies.

Collaboration & Coordination

• Collaborate closely with internal teams including R&D, production, logistics, quality, and PLM to meet client expectations.
• Coordinate cross-functional efforts internally and externally to ensure timely delivery and quality assurance.
• Organize and facilitate meetings with customers, involving relevant stakeholders from both parties.
• Coordinate and follow up on project progress to ensure timely delivery and client satisfaction.

Negotiation & Contracts

• Lead contract negotiations, pricing discussions, and the establishment of service agreements.
• Ensure all agreements comply with company policies and customer requirements.

Reporting & Analysis

• Track and analyze account performance metrics regularly.
• Prepare reports detailing sales data, trends, and opportunities for improvement.

Key Skills Summary

• Strong relationship-building and customer management skills
• Strategic sales and negotiation expertise
• Excellent communication skills and interpersonal abilities
• Solid commercial awareness and understanding of market trends
• Ability to manage multiple contacts and projects simultaneously
• Cross-functional collaboration and teamwork
• Analytical problem-solving and data-driven decision-making
• Adaptability to changing environments and resilience under pressure
• Proficiency with CRM tools and Microsoft Office suite
• Customer-focused mindset
• High adaptability to changing environments and to different internal or external stakeholders.

About Amcor

Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.