Junior SaaS Support Specialist | Learn & Impact

OCUS; Paris; On-site; EUR 26,000 - 38,000; Full time

Job summary

OCUS in Paris is seeking an entry-level Customer Support Associate eager to learn how Ocus operates and to engage with photographers and restaurant partners. You should be curious about the marketplace, have strong English writing, and a natural, empathetic communication style.

This is a hands-on role with direct impact on user experience. You will handle inquiries via chat and email on Intercom, collaborate with product and support teams, participate in coaching sessions, and contribute to

Qualifications

• Hands-on managing customer inquiries in a B2B service environment, preferably SaaS marketplace.
• Excellent writing and communication skills in English; additional languages are a plus.
• Empathetic mindset with ability to adapt to company tone of voice and provide helpful interactions.
• Willingness to learn, participate in workshops, and engage in QA reviews.
• Team-oriented, capable of collaborative problem solving with product and support teams.

Responsibilities

• External communication with Ocus ecosystem users via chat conversations and emails using Intercom.
• Follow up with Ocus teams on conversations requiring actions not yet documented.
• Resolve inquiries related to how-to-use, planning, billing, technical or account topics.
• Provide proactive internal feedback on knowledge base, ticket trends, and customer sentiment.
• Attend coaching meetings and participate in QA reviews and case studies.

Skills

Customer service

Chat tools

English writing

SaaS marketplace experience

Empathy

Collaborative work

Job description

OCUS in Paris is seeking an entry-level Customer Support Associate eager to learn how Ocus operates and to engage with photographers and restaurant partners. You should be curious about the marketplace, have strong English writing, and a natural, empathetic communication style.

This is a hands-on role with direct impact on user experience. You will handle inquiries via chat and email on Intercom, collaborate with product and support teams, participate in coaching sessions, and contribute to