JIRA Support Officer

HCLTech; Paris; Sur place; EUR 52 000 - 72 000; Plein temps

Résumé du poste

HCLTech France is seeking a skilled Jira Support Officer to manage and support the Atlassian Jira platform and Jira Service Management for engineering and IT teams in Paris.

The role emphasizes day-to-day operations, configuring projects, workflows, dashboards, access controls, and ensuring SLAs are met across the organization while enabling smooth service delivery.

You will document processes, assist end users, and collaborate with Confluence/Bitbucket users as part of a broader ITSM ecosystem.

Qualifications

• 3+ years in Jira Administration (Data Center) and Jira Service Management.
• Strong knowledge of permission schemes, roles, and user access management.
• Hands-on with dashboards, filters, and JQL.
• Experience in IT service management / ITIL environments.
• Strong communication with technical and non-technical stakeholders.

Responsabilités

• Configure and manage Jira projects, workflows, agile boards, and request types.
• Administer user access, roles, groups, and permission schemes.
• Maintain dashboards, filters, notification schemes, and JQL queries.
• Handle service requests and incidents within defined SLAs.
• Troubleshoot issues and escalate complex platform problems when required.
• Implement workflow and configuration changes with proper validation.
• Create and maintain user documentation and provide end-user support.

Connaissances

Jira Administration

Jira Service Management

Access Management

Dashboards & JQL

ITIL ITSM

Outils

Confluence

Bitbucket

ScriptRunner (Groovy)

Jira Automation

Description du poste

We are looking for a skilled JIRA Support Officer to manage and support the Atlassian Jira platform and Jira Service Management environment. The role involves ensuring smooth day-to-day operations, handling user requests, and maintaining system configurations for engineering and IT users.

Key Responsibilities

• Configure and manage Jira projects, workflows, agile boards, and request types
• Administer user access, roles, groups, and permission schemes
• Maintain dashboards, filters, notification schemes, and JQL queries
• Handle service requests and incidents within defined SLAs
• Troubleshoot issues and escalat complex platform problems when required
• Implement workflow and configuration changes with proper validation
• Create and maintain user documentation and provide end-user support

Required Skills & Experience

• 3+ years of experience in Jira Administration (Data Center) and Jira Service Management
• Strong knowledge of permission schemes, roles, and user access management
• Hands-on experience with dashboards, filters, and JQL
• Experience in IT service management / ITIL-based environments
• Strong communication skills (technical & non-technical stakeholders)

Nice to Have

• Experience with Confluence and/or Bitbucket
• Knowledge of Jira automation or ScriptRunner (Groovy)
• Experience in Jira upgrades and app/add-on management
• Basic SQL knowledge or database understanding
• Experience with asset management tools (Insight/Assets)
• Exposure to large enterprise or engineering environments

Soft Skills

• Strong analytical and problem-solving skills
• Customer-focused approach
• Ability to manage priorities in a high-volume support environment
• Good written and verbal communication skills

About US,

At HCLTech France, we are driving digital transformation for leading enterprises through innovative technology solutions.We specialize in IT services, cloud, engineering, and cybersecurity, helping businesses scale and modernize.Our team is committed to delivering client-centric, high-impact solutions across industries.With a strong presence in Europe, we foster collaboration, innovation, and continuous learning.Join us to be part of a global organization shaping the future of technology.