IT Troubleshooting Reasoning Reviewer

ixolabs.ai; France; Hybride; EUR 60 000 - 102 000; Plein temps

Résumé du poste

ixolabs.ai is seeking an experienced support specialist to manage cases from symptoms to resolution. You will verify hardware, software, OS, and network explanations against enterprise data and ensure accuracy in all findings.

Responsibilities include documenting high-quality troubleshooting steps and providing concise, step-by-step guidance for users and teammates in English.

Qualifications

• At least two years in professional support, helpdesk or system administration.
• Able to diagnose hardware, software and network failures and document reasoning in English.

Responsabilités

• Create or assess support cases from initial symptoms through investigation and resolution.
• Check hardware, software, OS and network explanations against evidence and enterprise environment.
• Document ticket-quality troubleshooting steps and explain solutions so users or technicians can follow.

Connaissances

Enterprise support

Troubleshooting

Documentation in English

Formation

ITIL / CompTIA

Outils

MDM

Microsoft365

Active Directory

Description du poste

Work you will do

• Create or assess support cases from the initial symptoms through investigation and resolution.
• Check hardware, software, operating-system and network explanations against the available evidence and enterprise environment.
• Document ticket-quality troubleshooting steps, identify recurring patterns and explain the solution in language a user or another technician can follow.

Required background and routes

• At least two years in professional support, helpdesk or system administration, with enterprise tools such as MDM, Microsoft365 or Active Directory.
• Diagnose hardware, software and network failures and document the reasoning clearly in English.

Preferred background

• Three or more years in Tier2/3 support, strong ticket records and TCP/IP, VPN and DNS troubleshooting; CompTIAA+/Network+, Microsoft or ITIL credentials and PowerShell/Bash automation are helpful.

Deliverables

Submit the completed technical artifact or assessment with its supporting evidence, explicit assumptions, reproducible checks where applicable, and concise reasons for each material judgment. Address review findings within the agreed scope.

Location and schedule

Remote assignments are scheduled by agreement, with no guaranteed weekly volume. Availability planning can include 10 hours per week depending on the track. IXO confirms the applicable timing before work.

Pay and working terms

• $50
• $85/hr USD.

The agreed hourly rate, scope, schedule and acceptance criteria are confirmed before work starts. Applying does not guarantee an assignment. Use public, licensed or otherwise authorized material only; do not submit confidential employer information, personal data or restricted research.