IT Technician: End-User & Security Support (Windows/M365)

Murex Chile; Paris; On-site; EUR 42,000 - 54,000; Full time

Job summary

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. An experienced IT technician will independently support Murex users, resolve incidents and contribute to workplace technology projects.

You will collaborate with specialist IT teams and vendors to provide secure, reliable services within agreed service levels. Your responsibilities include diagnosing and resolving incidents, installing and supporting Windows 11 workstations, iPhones and

Qualifications

• 3–5 years of experience in end-user/workstation or ServiceDesk support.
• Strong troubleshooting across Windows 11, M365, hardware and peripherals.
• Practical knowledge of Intune, ConfigMgr, endpoint compliance, AD and Entra ID.
• Familiarity with Windows Hello for Business, passkeys, BitLocker, Windows LAPS and remote-access tech.
• Experience with ITSM platforms such as ServiceNow.

Responsibilities

• Diagnose and resolve incidents and service requests independently.
• Install, configure and support Windows 11 workstations and devices.
• Support Intune and SCCM co-managed devices incl. enrolment and policy remediation.
• Troubleshoot identity and endpoint-security technologies such as AD, Entra ID, Windows Hello, BitLocker.
• Support remote-access solutions including GlobalProtect, Citrix and VPN.
• Configure and troubleshoot Microsoft Teams Meeting room equipment.
• Coordinate complex cases with specialist teams and vendors.
• Create and maintain procedures, knowledge articles and docs.
• Contribute to workstation migrations and OS upgrades.
• Track project activities and communicate progress to stakeholders.
• Participate in scheduled support-shift coverage.

Skills

Windows 11

Microsoft 365

Intune

SCCM/ConfigMgr

Active Directory

Entra ID

Windows Hello

BitLocker

Remote access

ITSM (ServiceNow)

Education

IT degree or equivalent

Tools

ServiceNow

Job description

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. An experienced IT technician will independently support Murex users, resolve incidents and contribute to workplace technology projects.

You will collaborate with specialist IT teams and vendors to provide secure, reliable services within agreed service levels. Your responsibilities include diagnosing and resolving incidents, installing and supporting Windows 11 workstations, iPhones and