Field IT Support engineer (Freelance/Backfill)

Teceze; Ennery; Sur place; EUR 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

On-site work

Career development

Supportive team

Résumé du poste

Teceze seeks a reliable IT Support Specialist to provide on-site technical assistance when full-time engineers are unavailable. You will perform IMAC activities, hardware/software maintenance, and work with vendors for repairs and escalations.

The role includes managing IT inventory, imaging laptops/desktops, and supporting conference room and AV setups. Strong communication and independent work skills are essential.

Qualifications

• Strong ability to troubleshoot desktops and laptops and configure hardware and software.
• Hands-on hardware support and peripheral device handling.
• Basic networking knowledge including DHCP, DNS, and LAN connectivity.

Responsabilités

• Provide on-site IT support for desktops, laptops, and printers.
• Install, configure, and maintain hardware and software per standards.
• Perform IMAC activities for IT assets and inventory tracking.

Connaissances

Desktop troubleshooting

Laptop troubleshooting

Hardware support

Peripheral devices

DHCP DNS LAN

Office 365 support

Inventory management

Vendor coordination

Communication skills

Independent work

Description du poste

We are looking for a reliable and flexible IT Support Specialist to provide on-site technical assistance when full-time engineers are unavailable

Key Responsibilities:

• Provide on-site IT support for desktops, laptops, and peripheral devices.
• Install, configure, and maintain hardware and software as per organizational standards.
• Perform IMAC (Install, Move, Add, Change) activities for IT assets.
• Handle hardware and software troubleshooting, including break-fix support.
• Coordinate with OEM/vendors for hardware repairs, replacements, and escalations.
• Manage and maintain IT inventory, including asset tracking and documentation.
• Perform system imaging for laptops and desktops.
• Support printer setup, troubleshooting, and network printer installations.
• Assist in conference room setup, AV support, and meeting room technologies.
• Provide VIP/end-user support with high-touch service.
• Support Office 365-related issues and general user account troubleshooting.
• Install and troubleshoot compliance/security software.
• Provide support for Mac devices alongside Windows systems.
• Ensure adherence to defined Service Level Agreements (SLAs).
• Document incidents, resolutions, and maintain knowledge base articles.
• Support after-hours activities, events, and recurring meetings when required.

Required Skills & Qualifications:

• Strong knowledge of desktop/laptop troubleshooting and configuration.
• Hands-on experience with hardware support and peripheral devices.
• Basic networking knowledge including DHCP, DNS, and LAN connectivity.
• Experience in printer/network printer setup and troubleshooting.
• Familiarity with Office 365 support.
• Good communication and interpersonal skills.
• Ability to work independently in a dynamic environment.
• Experience in inventory management and vendor coordination