IT Delivery Manager – Corporate Services

Ayvens (LeasePlan UK Limited); Courbevoie; On-site; EUR 90,000 - 120,000; Full time

Job summary

Ayvens is seeking an experienced IT Delivery Manager – Corporate Services to lead governance, coordination, and delivery across applications and services. You will work with Product, Support, Development, Infrastructure, Architecture, and offshore teams to optimize performance and ensure alignment with architectural standards.

You will drive dashboards and KPI reporting, support prioritization, and guide continuous improvement to enable scalable, sustainable solutions.

Qualifications

• Bachelor's degree in IT/CS/Engineering or equivalent experience.
• 4–8 years in IT service delivery or application support coordination.
• Experience with international/offshore delivery models and distributed teams.
• Solid knowledge of ITSM, governance, KPI monitoring, and performance management.
• Understanding of IT architecture for scalable, sustainable solutions.
• Fluent English and strong communication skills.

Responsibilities

• Implement and maintain Corporate Services governance standards across apps and services.
• Coordinate activities between Product Owners, stakeholders, and technical teams.
• Monitor support backlogs, ticket quality, ageing, and escalations; drive improvements.
• Track project progress, dependencies, risks, and delivery plans.
• Produce dashboards, reports, and KPI metrics for service performance.
• Drive continuous improvement and align with enterprise architecture standards.

Skills

Stakeholder management

IT service delivery

Governance frameworks

Offshore delivery

Data-driven decisions

Education

BSc in IT/CS/Engineering

Tools

ServiceNow

Unity

Jira

Azure DevOps

Excel

Power BI

Job description

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

At Ayvens we have an opening for an experienced IT Delivery Manager – Corporate Services .

What are you going to do?

As our new IT Delivery Manager – Corporate Services , you will be responsible for supporting the deployment and maturity of the Corporate Services operating model across applications and services. You will ensure effective governance execution, operational coordination, service performance, and continuous improvement while fostering strong collaboration between Product, Support, Development, Infrastructure, Architecture, and Global Service Center teams. Working in an international environment with offshore teams, you will drive service excellence, improve operational performance, and ensure alignment with architecture standards to support scalable and sustainable solutions.

Your responsibilities will include:

• Implementing and maintaining Corporate Services governance standards and ensuring adherence across applications and services.
• Coordinating activities between Product Owners, Business Stakeholders, Support, Development, Infrastructure, and Architecture teams to ensure effective delivery.
• Monitoring support backlogs, ticket quality, ageing, and escalations while driving improvements across support operations and offshore teams.
• Tracking project progress, dependencies, risks, and action plans while supporting prioritization and delivery planning activities.
• Producing operational dashboards, reports, and KPI metrics to provide clear visibility on service performance and delivery outcomes.
• Driving continuous improvement initiatives, promoting best practices, and supporting the rollout of the Corporate Services operating model.
• Ensuring alignment with enterprise architecture standards and contributing to the consistency, scalability, and quality of delivered solutions.

Who are we looking for?

The ideal candidate has strong coordination and stakeholder management skills, combined with a solid understanding of IT service delivery, support operations, and governance frameworks. You are comfortable working in complex international environments, collaborating with distributed teams, and driving operational excellence through data-driven decision-making and continuous improvement.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.
• 4–8 years of experience in IT Service Delivery, Application Support, IT Operations, or a similar coordination role.
• Experience working within international organizations and offshore delivery models, including collaboration with geographically distributed teams.
• Strong knowledge of IT service management, governance processes, KPI monitoring, and operational performance management.
• Good understanding of IT architecture principles and their role in ensuring scalable and sustainable solutions.
• Hands-on experience with tools such as ServiceNow, Unity, Jira, Azure DevOps, and reporting tools such as Excel and Power BI.
• Excellent communication, analytical, problem-solving, and stakeholder management skills, with a proactive and continuous improvement mindset.
• Fluent in English is required.

We're on this journey together. By investing in professional growth, rewards and incentives, plus plenty of training and experience on the job, we create an inspiring environment for our colleagues that fosters high performance with positive impact.

What do we offer?

• Enjoy comprehensive rewards and recognition.
• We believe in rewarding you holistically, through compensation, competitive benefits and rich development opportunities.
• Discover your talent.
• We enable you to reach your full potential by offering you the opportunities and support to reach the next level in your career.
• Benefit from a healthy, positive work atmosphere.
• We offer a wide variety of benefits to help keep you mentally and physically strong and to find the perfect work–life balance.
• Find a shared sense of belonging.
• We create an engaging environment where you can be your authentic self and harness your commitment, curiosity and collaboration.
• Build a sustainable future.
• We’re conscious of our environment and the societies we’re part of and we work together to drive electrification and lead the way to decarbonisation.

Ayvensprovidesa unique opportunity: the chance to accelerate the transition to electric, lead the way to decarbonisation and shape the industry’s digital transformation. Behind the wheel, our people make the difference, driving us towards our ambitions.Ayvensis home to the best talent in the industry – so ifyou’relooking for a fulfilling career with positive impact,we’dlove to discuss your opportunities with us!

Our commitment

We’recommitted to building a culture where everyone can be themselves and where everyone gets an equal chance to make their journey count. Ifyou’dlike to learn more about our DE&I journey – and how you can contribute – please find out more on Career pages of our website.

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.