INTERNSHIP - GROUP PROJECTS CUSTOMER SERVICE (W/M)

Allianz Popular SL.; Paris; Vor Ort; EUR 11.000 - 16.000; Vollzeit

Zusammenfassung

Allianz Trade, based in Paris, leads trade credit insurance and uses AI-enabled tools. We seek a student to support customer service expansion, focusing on data-driven insights and IT solutions to improve CX and processes.

You will work across international units, drive omnichannel platform adoption, and assist with project management tasks including user guides and documentation.

Qualifikationen

• M1/M2 student pursuing a business/IT related degree.
• Strong sense of customer service and business understanding.
• Good communication and intercultural relationship skills.
• Analytical with data, comfortable in Excel and digital tools.
• Proficient PowerPoint and IT platform familiarity.

Aufgaben

• Analyze data and KPIs; extract insights and indicators.
• Participate in maintenance and evolution of digital tools and incidents management.
• Coordinate with international units on group customer service projects.
• Improve usage of the omnichannel platform and self-service tools.
• Support project management tasks, including user guides.

Kenntnisse

Customer service mindset

Communication skills

Multicultural relationship skills

Data analytics

English language

Analytical thinking

Office software familiarity

Ausbildung

M1/M2 Student

Tools

Excel

PowerPoint

BI

Collaborative tools

AI basics

Jobbeschreibung

About the Role:

The role is to contribute to the roll out of the customer service model by providing support on strategic projects to enhance customer experience and internal process : needs and implementation of IT solutions. Reports to the group customer service manager.

Key Responsibilities:

• Data & KPIs analysis : provide accurate customer data and indicators extractions (usage of IT tools and Excel)
• Participate to the digital tools maintenance and evolution and incidents managemen
• International business units interactions : be in contact with the countries regarding to the group customer service projects
• New omnichannel platform & Self-service : improve the usage by customer service teams and customers
• Support to project management tasks including users guides elaboration

Profile/ Required Skills:

• M1/M2 Student
• Sense of customer service and business
• Good communication skills
• Multicultural relationship skills
• Analytic skills, at ease with data (usage of Excel, AI and Digital tools)
• Office package with good command of power point
• Comfortable with IT platforms, BI and collaborative tools
• English spoken

Nice to Have:

• An experience in the sector of BtoB insurance
• An experience on the customer experience journey
• Frenchis a plus

Allianz Trade, leader sur le marché de l’assurance-crédit, s’appuie sur des technologies innovantes. Nous utilisons des outils fondés sur l’Intelligence artificielle (IA) et invitons les candidats disposant d’une compréhension de base des plateformes courantes, ainsi que d’une bonne sensibilisation aux bonnes pratiques et aux enjeux liés à l’IA en environnement professionnel, à nous rejoindre.

#Paris

#France

#LI-JM1

106833 | Marketing & Design | Student | n.a. | Allianz Trade | Full-Time | Temporary

Headquartered in Paris, Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk, present in over 40 countries with 5,900 employees.

In 2025, our revenues reached 4 billion euros, and we guaranteed 1,400 billion euros of trade transactions worldwide. With sustainability, collaboration, and inclusion at the heart of our values, our workplace culture has earned global recognition — demonstrated by our certification as a Great Place to Work and a Gold Medal from EcoVadis in 2025.