Information Technology Support Engineer

AVASO Technology Solutions; Nantes; Sur place; EUR 35 000 - 45 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Benefits package

Opportunities for career growth

Continuous learning

Résumé du poste

AVASO Technology Solutions is looking for an Onsite IT Support Engineer to provide technical assistance and troubleshooting to users in Nantes, France. The successful candidate will play a critical role in ensuring that IT services are delivered with high quality.

This role requires a minimum of 2 years of experience in Desktop Support, strong technical skills across various operating systems, and effective communication abilities to assist non-technical users. Employees will benefit from career growth opportunities and a competitive benefits package.

Qualifications

• 2+ years of experience in Desktop Support or similar roles.
• Strong experience with Windows OS, Mac OS, and Linux environments.
• Proficient with remote desktop tools and troubleshooting techniques.
• Strong knowledge of MS Office Suite and other productivity software.

Responsabilités

• Provide on-site and desktop support for users, ensuring issues are resolved quickly.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems, laptops, and peripherals.
• Perform routine system audits and ensure systems are up-to-date and secure.

Connaissances

Desktop Support

Windows OS

Mac OS

Linux

Active Directory

Remote Desktop Tools

Networking Protocols

MS Office Suite

Hardware Diagnostics

System Imaging

ITIL Processes

Communication Skills

Formation

CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)

Outils

SCCM

MDT

Description du poste

Job Opportunity: Onsite IT Support Engineer at AVASO Technology

Employment Type: Full Time

Experience: 2+ years

Company Overview

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview

We are seeking an experienced Onsite Support Engineer to join our team in Location: Melle, Nouvelle-Aquitaine, France. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Key Responsibilities

• Provide on-site and desktop support for users, ensuring issues are resolved quickly and efficiently.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems, laptops, and peripherals.
• Ensure the deployment of operating systems, updates, and software packages.
• Work with the IT team to resolve and escalate issues as needed.
• Perform routine system audits and ensure systems are up-to-date and secure.
• Provide end-user training and technical documentation where necessary.
• Collaborate with team members and manage support tickets for various internal stakeholders.

Required Skills & Qualifications

• 2+ years of experience in Desktop Support or similar roles.
• Strong experience with Windows OS, Mac OS, and Linux environments.
• Experience with Active Directory for user management, group policies, and security.
• Proficient with remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP/IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and other productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
• Familiar with ITIL processes for incident, problem, and change management.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
• Fluency in English.

Must Have Skills

• Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
• Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
• Knowledge of IT security best practices and protocols.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

How to Apply

Ready to take your career to the next level? Apply now by clicking the "https://careers.avasotech.com/job-invite/1483/" button or send your resume to [e-mail]

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.