IFE & Cabin Connectivity in service support engineer (F/M) (H/F)

AIRBUS SAS; Toulouse; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Stock purchase plan

Employee savings plan

Upskilling opportunities

Job summary

Airbus SAS is seeking a Connectivity Customer Support Engineer to join the Avionics Engineering Support team in Toulouse, France. You will respond to airline queries and provide immediate AOG troubleshooting assistance, relating to in-service airworthiness issues in collaboration with Engineering and Programs.

As part of the role, you will engage in root-cause analysis, support EIS and global mobility, and drive reliability improvements through the REEX feedback loop.

Qualifications

• Advanced background in aeronautical engineering (5-year degree or equivalent) applied to airline connectivity.
• Solid troubleshooting skills for in-service aircraft issues and AOG scenarios.
• Ability to communicate with airlines and internal teams to resolve technical problems quickly.

Responsibilities

• Provide AOG troubleshooting support to airlines globally.
• Analyze in-service airworthiness issues with Engineering and Programs.
• Support operator readiness and on-site deployment where required.
• Contribute to product reliability by feeding feedback to design teams.

Skills

Aeronautical Engineering

Troubleshooting

Customer focus

Education

Five-year engineering degree

Tools

Splunk

Skywise

Job description

Job Description

Airbus Commercial Aircraft is looking for a (f/m) to join our Avionics Engineering Support department based in Toulouse, France.

You will be part of a team providing engineering support. As Connectivity customer support engineer, you are responsible for responding to airline queries on daily issues as well as providing immediate AOG troubleshooting assistance.

You will also identify and solve in-service Airworthiness issues by analyzing causes and solutions in strong collaboration with Engineering and Programs, and contribute to the improvement of product maturity and reliability.

Your working environment

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges

• AOG & Emergency Support: Providing immediate Aircraft On Ground (AOG) troubleshooting and handling global stand‑by activities.
• In-Service Airworthiness & Root Cause Analysis: Identifying and resolving technical in-service issues in collaboration with Engineering and Programs.
• Entry Into Service (EIS) & Global Mobility: Managing operator readiness through dedicated airline training and worldwide travel on‑site.
• Maturity & REX Feedback Loop: Driving product reliability and feeding operational Return on Experience (REX) back to design teams for future standards.
• Customer Relations & Crisis Management: Maintaining clear, qualitative communication and marketing of solutions directly to airlines during daily operational issues.

Your boarding pass

• Aeronautical Engineering: Advanced background (5-year engineering degree or equivalent) applied to ATA 23/44/46 domains.
• IFE & High Bandwidth Connectivity Architecture: Deep domain knowledge of In-Flight Entertainment and aircraft connectivity systems.
• Connectivity eOperations Support: End-to-end understanding of airline digital and connected operations.
• Troubleshooting & Root Cause Analysis: Diagnostics of complex airborne hardware/software issues and airworthiness assessment. Design/Usage of Splunk dashboards & skywise tools
• Technical Training & On-Site Deployment: Ability to prepare, deliver, and support system readiness for airlines. Presentation skills

This role will involve some stand‑by activity and travel anywhere throughout the world to assist airlines.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Company

AIRBUS SAS

Employment Type

Permanent

Classe Emploi (France)

Classe G13

Experience Level

Professional

Job Family

Customer Eng.&Technical Support&Services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.