Hybrid SaaS Account Growth Manager - Mexico City

Aircall; Paris; Hybrid; MXN 8,035,000 - 11,383,000; Full time

Job summary

Aircall is a unicorn AI-powered customer communications platform serving 22,000+ companies. As an Account Manager in a hybrid role based in Mexico City, you will own the post-sale lifecycle, drive net revenue retention, renewals, and expansions across your portfolio.

You will work cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, push add-on SKUs, and build long-term relationships at all levels.

Qualifications

• Experience in SaaS account management or renewal management with a proven revenue target track record.
• Skilled in consultative sales, prospecting, and negotiation with balance between commercial goals and customer advocacy.
• Customer-obsessed mindset, curious about how different industries use Aircall and add value.
• Able to develop and execute account expansion strategies including stakeholder mapping.
• Comfortable in competitive sales cycles and able to articulate differentiation.

Responsibilities

• Own NRR: manage post-sale lifecycle to drive renewals, expansions, and churn mitigation.
• Identify growth opportunities within portfolio, including subsidiaries and new SKUs.
• Prioritize high-potential accounts for long-term growth plans.
• Run proactive outreach within base to expand relationships.
• Build multi-layer stakeholder maps for alignment and retention.
• Position Aircall’s value head-to-head against competitors.
• Lead renewals and upsell negotiations to close revenue.
• Maintain pipeline and forecast renewal and expansion opportunities.
• Collaborate with Customer Engineering to ensure adoption milestones.
• Surface customer insights to inform product roadmap and GTM.
• Share learnings to enhance regional growth initiatives.

Skills

SaaS account management

Commercial Customer Success

Renewal Management

Consultative sales

Negotiation

Job description

Aircall is a unicorn AI-powered customer communications platform serving 22,000+ companies. As an Account Manager in a hybrid role based in Mexico City, you will own the post-sale lifecycle, drive net revenue retention, renewals, and expansions across your portfolio.

You will work cross-functionally with Customer Engineering, Product, and Support to accelerate adoption, push add-on SKUs, and build long-term relationships at all levels.