Hybrid Marketing Funds Specialist- Customer Ops & Analytics

ABB Inc; Nouvelle-Calédonie; Hybrid; EUR 78,815 - 113,844; Full time

Benefits offered by this job

Health plan

Life insurance

401k

Paid holidays

Parental leave

Employee assistance program

Job summary

ABB is seeking a Senior Customer Operations professional to coordinate cross-functional efforts and deliver end-to-end support for internal and external customers. This role emphasizes process improvement, stakeholder collaboration, and proactive communication to drive customer satisfaction.

Reporting to the Programs and Operations Leader, you will support order, payment, and related activities while leveraging ABB tools and processes to enhance performance.

Qualifications

• Experience supporting sales operations, marketing programs, channel programs, finance operations, or budget administration.
• Strong analytical, organizational, and problem-solving skills with attention to detail.
• Knowledge of ABB ELDS, ELSP, SLSB business models.

Responsibilities

• Coordinate with Sales, Operations, and Supply Chain to resolve customer issues.
• Propose solutions and ensure end-to-end handling of requests (production, scheduling, quotes, invoices).
• Keep customers informed on issue status and clarify doubts.
• Prepare and analyze regular statistics and track sales performance against targets.

Skills

Sales operations

Customer service

Analytical skills

Problem solving

Communication

Education

Bachelor's degree in Business or related field

Job description

ABB is seeking a Senior Customer Operations professional to coordinate cross-functional efforts and deliver end-to-end support for internal and external customers. This role emphasizes process improvement, stakeholder collaboration, and proactive communication to drive customer satisfaction.

Reporting to the Programs and Operations Leader, you will support order, payment, and related activities while leveraging ABB tools and processes to enhance performance.