Hybrid Cloud Support Engineer

Scaleway; Lille; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid work up to 3 days remote per wk

Lunch card (Swile)

Gym access

Daycare options

Job summary

Scaleway is seeking a Customer Support Associate to help customers with cloud infrastructure questions. You will serve as a technical contact, using ticketing systems and phone to diagnose and guide resolutions across Linux-based environments and network services.

The role emphasizes French and English communication, willingness to learn, and teamwork within a hybrid work setup. Offices are located in multiple cities, with flexible remote options available.

Qualifications

• Proficiency in French and English and customer-service orientation.
• Willingness to learn and share knowledge; curiosity to work in a team.
• Basic knowledge of hardware or software and good logical thinking.

Responsibilities

• Provide high-quality customer support via tickets or phone.
• Diagnose and guide customers to resolution for cloud infra issues.
• Identify recurring issues and improve internal procedures.

Skills

French

English

Customer service

Problem solving

Tools

Ticketing tools

Linux systems

Virtualization

Networking

Job description

Scaleway is seeking a Customer Support Associate to help customers with cloud infrastructure questions. You will serve as a technical contact, using ticketing systems and phone to diagnose and guide resolutions across Linux-based environments and network services.

The role emphasizes French and English communication, willingness to learn, and teamwork within a hybrid work setup. Offices are located in multiple cities, with flexible remote options available.