Hotel Director - (on board luxury river cruise ship)

Scenic Tours Europe AG; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A luxury river cruise company is seeking a Hotel Director to oversee hotel operations on board a luxury river cruise ship. The ideal candidate will have at least 2 years of experience in hotel management, fluency in English, and knowledge of HACCP regulations. This role requires strong leadership and problem-solving skills to ensure exceptional guest satisfaction and operational efficiency.

Qualifications

• Minimum 2 years’ experience as Hotel Manager in 4* or 5* operations.
• Highly proficient in spoken and written English; French is a plus.
• Knowledge of HACCP and sanitary regulations.

Responsabilités

• Ensure professional and courteous service while managing daily operations.
• Represent company values and visions.
• Monitor and support departmental training.

Connaissances

Leadership

Problem-solving

Communication

Attention to detail

Multicultural environment familiarity

Formation

Hotel Management or Hospitality Qualification

Outils

MS Office

Description du poste

Hotel Director - (on board luxury river cruise ship)

• Min. 2 years’ experience as Hotel Manager in 4* or 5* operations (hotel and/or cruise ships)
• A hotel/catering management or hospitality qualification is considered an advantage
• Highly proficient in spoken and written English, French is a plus
• Knowledge of HACCP and sanitary regulations
• Experience in budgeting, ordering and inventory
• Strong leadership and problem-solving skills
• Familiar with a multicultural working environment

Role and Responsibilities:

• Represent the company values and visions
• Ensure professional and courteous service while managing the daily operation
• Strive to continuously reach and exceed guest satisfaction
• Implement and maintain company standards and operating procedures
• Conduct quality controls and spot checks
• Distribute information within the team as well as to all other departments, including shore-side and head office
• In charge of on-board HR matters
• Monitor and support departmental training
• Evaluate head of departments and provide feedback, including performance-enhancing action plans when necessary
• Support and encourage talented crewmembers by identifying and suggesting career steps, following the company HR operating standards
• Monitor and ensure necessary disciplinary actions are taken and administered in accordance with company standards
• Organize daily meetings with captain, cruise director and heads of departments
• Ensure timely reporting to local authorities
• Liaise professionally with local authorities during inspections and audits
• Update the daily programs in cooperation with the cruise director
• Perform Welcome & Farewell speeches to the guests
• Strive to reach cost, KPI and rating targets
• Monitor the crew vacation plans
• Monitor the crew duty schedules and ensure compliance with relevant labour legislation
• Be familiar with all docking locations and shore excursions
• Monitor monthly inventories, purchase orders, and delivery controls
• Prepare and send cruise closings documentation to the head office
• Handle guest complaints
• Proofread printed guest leaflets
• Ensure proper storage use
• Ensure correct handling of all equipment, devices, machinery, as well as reporting of any defects
• Participate in all safety drills
• Report any potential Safety hazards to the captain
• Participate in scheduled trainings, briefings, and meetings

Side Tasks:

• Prepare winter repairs and maintenance list
• Perform other duties such as luggage service, loading, and garbage off-loading
• Participate in all safety drills
• Report any potential Safety hazards to the captain
• Participate in scheduled trainings, briefings, and meetings