Head of Market Development

Voi Technology; Paris; On-site; EUR 120,000 - 180,000; Full time

Job summary

VOI Technology is hiring a Head of Market Development in Paris to lead our market strategy, city relationships, and tender negotiations. You will shape service design and pricing, drive growth, and manage a team of Senior Market Development professionals.

You will work closely with the General Manager and cross-functional teams to set targets, monitor performance, and ensure sustainable terms with cities across the market. Fluency in French and English is essential.

Qualifications

• 6+ years in policy, government relations, key account management, operations, commercial strategy or consulting with team leadership experience.
• Native fluency in French and professional fluency in English, both written and spoken.
• Experience working in matrix organizations.
• Experience leading small or medium size teams.
• Track record managing high-performing teams of multiple FTEs.
• Willingness to travel across your market.
• Strong stakeholder management and negotiation skills with external partners and city officials.
• Data literacy to track revenue and market share backed by evidence-based decision making.

Responsibilities

• Set long-term Market Development strategy, targets and city-level growth plans.
• Own end-to-end relationships with city stakeholders and authorities.
• Lead tender processes and complex negotiations with cities.
• Track market performance metrics and city NPS.
• Direct city-level service design decisions, pricing strategy and A/B tests with optimization team.
• Recruit, coach and develop a team of Senior Market Development professionals.
• Collaborate with local heads and central teams on strategy and pricing.

Skills

Stakeholder management

Negotiation

Team leadership

Data literacy

French & English

Strategic planning

Education

Bachelor's or Master's degree in business/economics/engineering

Job description

YOUR MISSION AT VOI

As Head of Market Development, you will own the commercial strategy and city relationships for your market, driving Voi's growth and leadership position in micromobility. You will balance the needs of cities and riders through direct on-the-ground influence, shaping service design, rider experience and commercial performance. Working alongside the General Manager and other local leadership heads, you will set market targets, lead high-stakes tenders and negotiations, and lead a team of Senior Market Development professionals. You will represent Voi as the leading choice to cities considering shared mobility services.

• Strategy & planning: Set long-term Market Development strategy, targets and city-level growth plans in partnership with the General Manager.
• City relationships: Own end-to-end relationships with city stakeholders, public transport authorities and the local ecosystem across the market.
• Tenders & negotiations: Lead high-stakes tender processes and complex commercial negotiations with cities, ensuring sustainable and balanced terms.
• Performance tracking: Own market performance metrics including RMS share, revenue and rides growth, tender win rates and city NPS.
• Service design & pricing: Direct city-level availability and service design decisions, own city pricing strategy and run A/B tests with the commercial optimization team.
• Team leadership: Recruit, coach and develop a team of Senior Market Development professionals with clear goals and succession planning.
• Cross-functional partnership: Act as senior Market Development partner to local heads and central teams, aligning on strategy, pricing and city priorities.

What You Need To Embark

• 6+ years in policy, government relations, key account management, operations, commercial strategy or consulting with team leadership experience.
• Bachelor's or Master's degree in business, economics, engineering or similar field.
• Native Fluency in French and professional fluency in English, both written and spoken.
• Experience working in matrix organizations.
• Experience leading small or medium size teams.
• Track record managing high-performing teams of multiple FTEs.
• Willingness to travel across your market.
• Strong stakeholder management and negotiation skills with external partners and city officials.
• Data literacy to track revenue and market share backed by evidence-based decision making.

WHY VOI?

Working At Voi Is More Than Just a Job; Our People Promise Includes a Personal Voyage Where You Will Grow As a Professional And Be a Part Of a Team And Culture That Builds Something Meaningful For Society. In Addition To This, You Will Have The Opportunity To

• Join Europe's #1 micromobility operator and one of the fastest-growing scaleups.
• Get “skin in the game” through our employee stock options programme and play a key role in Voi's continued success across Europe.
• Collaborate with inspiring, motivated and fun colleagues towards a common goal.
• Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the leading shared micromobility operator in Europe, with HQ in Stockholm (Sweden), operating 200,000+ vehicles in 130+ towns and cities across 13 countries, serving 8+ million riders with over 500+ MILLION rides to date, and we have no intention of stopping here! We believe that micromobility will play a central role in changing how people move in our towns and cities in the future and want to ensure that the micromobility transformation happens the right way - through real innovative technology, partnership and transparent dialogue with towns, cities and governments, and by adapting our products to the local needs. In addition to improving quality of life in cities around the world, we are contributing to the solution for climate change by making sustainable transportation options more widely available and promoting renewable energy use and circularity along our supply chain.

Diversity Matters

As a Voiager, we offer you a friendly, collaborative and fast-paced workplace where you can bring your whole self to work, regardless of gender, age, ethnicity, religion, disability or sexual orientation - and welcome applications from whoever you are, including veterans, those actively serving as a Reservist and their partners. What is most important to us is how you treat others and what skills and value you bring to our team. We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more - therefore we discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.