Head of Field Learning & Capabilities - EMEA

Otis Elevator Co.; Nanterre; On-site; EUR 180,000 - 240,000; Full time

Job summary

Otis Elevator Co. is seeking a Director, Field Capabilities for the EMEA region. The role leads a multinational team delivering training programs to field personnel, ensuring the workforce is equipped to deliver world‑class customer service and drive operational excellence.

The position can be based in multiple EMEA locations, with broad regional responsibility and strong cross‑functional collaboration. You will partner with regional leaders such as Field Operations and HR to align learning

Qualifications

• 10+ years of experience in Field Operations, Engineering, Learning and Development, or related operational environments.
• Proven leadership in leading diverse teams and deploying best practices across the organization
• Strong analytical and problem-solving skills, with the ability to resolve complex issues involving both tangible and intangible factors.
• Demonstrated ability to define strategic roadmaps, build execution plans, and drive initiatives in a multicultural environment.
• Excellent relationship management and communication skills, with the ability to engage stakeholders at all organizational levels.
• Experience in frontline, service or field-operations training, delivery, and governance.
• Familiarity with digital learning platforms, instructional design, and adult learning theory.
• Ability to establish credibility and build collaborative partnerships with all levels of management and individuals across a broad range of business groups.

Responsibilities

• Lead the regional execution of the global field learning strategy in the EMEA region.
• Guide OU Training Leaders with accountability for training quality and impact.
• Drive improvements in time-to-productivity, safety performance, and service quality through training.
• Partner with EHS and OU leadership to align training with business priorities and compliance requirements.
• Provide visibility and accountability for training commitments and outcomes at regional and OU levels.

Skills

Strategic thinking

Leadership

Cross-cultural

Stakeholder management

Data-driven decisions

Communication

Job description

Otis Elevator Co. is seeking a Director, Field Capabilities for the EMEA region. The role leads a multinational team delivering training programs to field personnel, ensuring the workforce is equipped to deliver world‑class customer service and drive operational excellence.

The position can be based in multiple EMEA locations, with broad regional responsibility and strong cross‑functional collaboration. You will partner with regional leaders such as Field Operations and HR to align learning