Head of Compliance

JD.COM; Paris; Sur place; EUR 150 000 - 210 000; Plein temps

Résumé du poste

Joybuy Compliance Team at JD.com is seeking a senior leader to shape and govern Europe’s product safety and regulatory program. You will lead a network of country Compliance Business Partners, build governance, and partner with Legal, Product and Operations to scale compliant, customer‑focused e‑commerce across the EU/UK.

This role offers a high‑impact platform in a fast‑growing, inclusive environment with a competitive salary, global projects, and opportunities to drive responsible growth

Qualifications

• 10+ years of experience in food and/or non‑food product compliance, product safety and risk management within complex, fast‑paced environments.
• Proven ability to lead multi‑country or multi‑market compliance teams, including managing distributed Business Partners.
• Strong working knowledge of trade compliance (customs, classification, sanctions, restricted goods) and of dangerous‑goods storage and handling requirements in a retail, logistics or e‑commerce setting.
• Familiarity with regulated product categories — ideally including pharmacy or healthcare.
• Experience influencing senior leaders and driving alignment across Product, Commercial, Operations, Legal, Public Policy, Tax and Technology teams.
• Demonstrated track record of identifying systemic risks, driving root‑cause resolution and creating durable, scalable solutions that support growth across multiple products, markets or regions.
• Strong strategic, analytical and executive communication skills, with experience shaping business decisions.

Responsabilités

• Define and own the European compliance and product safety strategy across our food and non‑food e‑commerce operations, aligned to business objectives, growth priorities and risk appetite across current and future markets.
• Build and scale the European compliance operating model, organisational capabilities, governance structures and mechanisms needed to support sustainable growth while maintaining high standards of customer trust and regulatory compliance.
• Act as the senior compliance leader for Europe and a trusted advisor to executive stakeholders, partnering closely with Legal.
• Lead and develop a network of country Compliance Business Partners across the EU/UK countries of operation and the core compliance team, ensuring consistent compliance standards while reflecting local regulatory requirements in each market.
• Build specialist capability where needed and set the standards, playbooks and mechanisms.
• Set clear accountabilities across the central team and country BP network, building leadership capability and a culture of ownership and accountability.
• Support the trade compliance specialists for European operations — covering customs and classification, sanctions screening working in close interface with the JDL logistics.
• Support JDL for the storage, handling and movement of dangerous goods, ensuring warehousing, fulfilment and transport activities meet applicable safety and regulatory requirements across our markets.
• Lead the European compliance risk framework, ensuring effective identification, assessment, mitigation and monitoring of regulatory, operational and customer risks across the business.
• Partner with senior leaders across Product, Commercial, Operations, Legal, Public Policy, Tax and Technology to embed compliance and product safety considerations into strategic initiatives.
• Support our specialists establish the compliance framework for Joybuy’s newly established pharmacy business in the Netherlands.
• Build the specialist compliance capability needed for higher‑risk and regulated product categories, ensuring each market has the right controls, approvals and oversight in place.

Connaissances

Leadership

Regulatory compliance

Cross‑functional collaboration

Executive communication

Description du poste

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Learn more about who we are and what we do: https://corporate.jd.com/

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross‑border supply chain and world‑class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people‑first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

About The Team

You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high‑quality results in a fast‑paced, dynamic environment.

Joybuy Overview

Joybuy is JD.com’s dedicated retail platform for Europe, offering products across a wide range of categories. Operating across the UK, Netherlands, Germany, France, Belgium and Luxembourg, we’re building the future of retail through smart systems, bold ideas, and a customer‑first mindset. Backed by JD.com, also known as JINGDONG, and its trusted global technology and supply chain ecosystem, we deliver a shopping experience that is speedy, reliable, and genuinely enjoyable. If you’re ready to make a difference, bring your talent and grow with us. Don’t just buy, Joybuy.

Learn more about who we are and what we do: https://www.joybuy.co.uk/discover/about-us

Joybuy Compliance Team

You’ll be joining the Joybuy Compliance team, sitting at the heart of how we keep customers safe and earn their trust as we scale across Europe. This is a senior leadership role within the European Compliance pillar, working alongside — and complementary to — the Legal function. Where Legal owns legal advice, contracting and dispute risk, you will own the operational compliance and product safety agenda that keeps our products and operations compliant on the ground. You’ll lead a network of country Compliance Business Partners across our European markets and a UK‑based core compliance team with specialist coverage of trade compliance and the storage and handling of dangerous goods.

What You’ll Do

Compliance Strategy & Leadership (Europe)

• Define and own the European compliance and product safety strategy across our food and non‑food e‑commerce operations, aligned to business objectives, growth priorities and risk appetite across current and future markets.
• Build and scale the European compliance operating model, organisational capabilities, governance structures and mechanisms needed to support sustainable growth while maintaining high standards of customer trust and regulatory compliance.
• Act as the senior compliance leader for Europe and a trusted advisor to executive stakeholders, partnering closely with Legal.

Leading the European Compliance Team

• Lead and develop a network of country Compliance Business Partners across the EU/UK countries of operation and the core compliance team, ensuring consistent compliance standards while reflecting local regulatory requirements in each market.
• Build specialist capability where needed and set the standards, playbooks and mechanisms.
• Set clear accountabilities across the central team and country BP network, building leadership capability and a culture of ownership and accountability.

Trade Compliance & Dangerous Goods

• Support the trade compliance specialists for European operations — covering customs and classification, sanctions screening working in close interface with the JDL logistics.
• Support JDL for the storage, handling and movement of dangerous goods, ensuring warehousing, fulfilment and transport activities meet applicable safety and regulatory requirements across our markets.

Enterprise Risk, Governance & Business Partnership

• Lead the European compliance risk framework, ensuring effective identification, assessment, mitigation and monitoring of regulatory, operational and customer risks across the business.
• Partner with senior leaders across Product, Commercial, Operations, Legal, Public Policy, Tax and Technology to embed compliance and product safety considerations into strategic initiatives.

Specialist & Market‑Specific Compliance

• Support our specialists establish the compliance framework for Joybuy’s newly established pharmacy business in the Netherlands.
• Build the specialist compliance capability needed for higher‑risk and regulated product categories, ensuring each market has the right controls, approvals and oversight in place.

About You

• 10+ years of experience in food and/or non‑food product compliance, product safety and risk management within complex, fast‑paced environments, with demonstrated success navigating evolving requirements, changing business priorities and high levels of ambiguity.
• Proven ability to lead multi‑country or multi‑market compliance teams, including managing distributed Business Partners and building a strong central function from a single hub.
• Strong working knowledge of trade compliance (customs, classification, sanctions, restricted goods) and of dangerous‑goods storage and handling requirements in a retail, logistics or e‑commerce setting.
• Familiarity with regulated product categories — ideally including pharmacy or healthcare.
• Experience influencing senior leaders and driving alignment across Product, Legal, Public Policy, Tax, Operations, Commercial and Technology teams to solve complex regulatory challenges while balancing customer experience, compliance obligations and business objectives — and a clear sense of where Compliance ends and Legal begins.
• Demonstrated track record of identifying systemic risks, driving root‑cause resolution and creating durable, scalable solutions that support growth across multiple products, markets or regions.
• Strong strategic, analytical and executive communication skills, with experience shaping business decisions, anticipating emerging regulatory risks and leading compliance capabilities that enable sustainable business expansion and customer trust.

What We Offer (Joybuy)

Joining Joybuy means becoming part of a business where people, innovation and impact work together to shape the future of cross‑border e‑commerce. You’ll contribute to smart supply chains, efficient logistics, and meaningful projects that drive real customer value. With a competitive salary, great office locations, and a supportive, people‑first culture, you’ll have the space to grow your career, learn from talented colleagues, and make a genuine impact in a fast‑expanding international business.

At Joybuy, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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