Guest Experience Shift Lead — Airport Fast-Casual

Concessions Intl Brand; Bouchon; On-site; EUR 36,000 - 46,000; Full time

Job summary

Bonchon Korean Chicken at Dulles International Airport is seeking a Shift Leader to support daily operations and guest service excellence. The role involves leading team members, assisting with food preparation, and ensuring opening/closing duties are performed smoothly.

The ideal candidate has 1–2 years in customer service with supervisory experience, and must obtain alcohol awareness and ServSafe certification. On-site work at Dulles, with a strong focus on safety and quality.

Qualifications

• High school diploma or GED; 1–2 years of customer service and supervisory experience.
• Must obtain alcohol awareness and ServSafe Food Safety certification.
• Ability to read and comprehend simple instructions and memos; communicate effectively with customers and coworkers.

Responsibilities

• Lead shift and supervise team in the absence of a manager.
• Provide superior guest service and greet guests with a smile per standards.
• Assist with cash handling, payments, and closing duties.

Skills

Customer service

Supervisory experience

Communication

Education

High school diploma or GED

Tools

ServSafe Food Safety

Job description

Bonchon Korean Chicken at Dulles International Airport is seeking a Shift Leader to support daily operations and guest service excellence. The role involves leading team members, assisting with food preparation, and ensuring opening/closing duties are performed smoothly.

The ideal candidate has 1–2 years in customer service with supervisory experience, and must obtain alcohol awareness and ServSafe certification. On-site work at Dulles, with a strong focus on safety and quality.