GTM Ops Partner

Spendesk; Paris; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Lunch 60% funded by Spendesk (Swile)

Alan Premium health insurance

Gymlib fitness pass

Moka.care for wellbeing

Latest Apple equipment

Office snacks

Job summary

Spendesk is seeking a GTM Ops Partner to own end-to-end customer journey operations across Marketing, Sales, Customer Success and Care. You will drive forecasting, pipeline reviews and cross-functional handoffs, embedding AI-powered automations and enhancing process design with clear ownership.

The role emphasizes deep expertise in at least one GTM area and curiosity about others. You will operate in a small, senior team, collaborating with Head of and VPs, and contribute to strategy with

Qualifications

• 4+ years in Revenue, Sales, GTM, Marketing or CS Operations or adjacent operational role

Responsibilities

• Own the operating rhythm of the journey: forecast cadence, pipeline and business reviews.
• Design and improve processes: map workflow, identify breaks, redesign and drive adoption.
• Fix the handoffs between Marketing, Sales, Customer Success and Care and define ownership across interfaces.
• Bring AI into daily work with automations and collaboration with GTM Engineering.
• Turn analysis into recommendations with a clear point of view and actionable next steps.

Skills

Marketing operations

Sales operations

Portfolio management

AI automations

Tools

Salesforce

Analytics & modeling

Job description

Mission

GTM Ops Partners are embedded operators. Each Partner takes a segment of Spendesk's customer journey and is accountable for how well the teams running it execute. This is not a back-office analyst role producing reports on request. You are in the forecast calls, the pipeline reviews and the customer calls. You see the friction first-hand, and you fix it.

The customer journey is the map

Spendesk's customer journey runs from Marketing through Sales, Customer Success and Care. For the customer it is one continuous experience. Internally it is run by different teams, with different rhythms, tools and definitions of success — and value leaks at the seams between them.

The GTM Ops Partner team owns that journey end to end

Each Partner takes a segment of it and becomes the operational counterpart of the teams running that segment.

The Team Covers The Whole Journey, And Each Partner Specialises. We Are Looking For Real Depth In One Of These Areas

• Marketing operations — demand generation mechanics, campaign and lead flow, funnel performance and attribution.
• Sales operations — forecasting, pipeline management, territory and quota mechanics, deal desk.
• Portfolio management — retention and expansion, account health, renewal and adoption dynamics across a book of business.

You do not need all three. You need depth in at least one and genuine curiosity about the others: the biggest wins we have are almost always at a handoff, not inside a single team.

What you'll do

• Own the operating rhythm of the journey. Forecast cadence, pipeline and business reviews, the meetings where decisions actually get made. Make them sharper and better informed.
• Design and improve process. Map how work actually flows, find where it breaks, redesign it — and get it adopted. Adoption is part of the job, not a nice-to-have. A process nobody follows is a process you have not finished.
• Fix the handoffs. The transitions between Marketing, Sales, Customer Success and Care are where most of the friction lives. Own your perimeter: what gets passed, when, in what state, and who is accountable on each side.
• Bring AI into the daily work. Build automations that remove manual work from your teams and give them better inputs. You build most of this yourself, with support from GTM Engineering on the harder cases.
• Turn analysis into recommendations. You do not own the data. You own what we do with it. Come with a point of view and a recommendation, not a dashboard. That may include challenging the strategy or the way the work is organised when the evidence points there.

You may be a good fit if

• Typically have 4+ years in Revenue, Sales, GTM, Marketing or CS Operations, or an adjacent operational role. We care far more about what you have built and the outcomes you have driven than about the number of years on your CV.
• Have real depth in one of these skill areas — marketing operations, sales operations, or portfolio management — and genuine curiosity about the others.
• Have built AI-powered automations yourself and can show what you made and what changed as a result.
• Hold your own in a room with Head of & VPs. You can disagree with a senior stakeholder, be useful about it, and be invited back.
• Influence without authority. You get teams to adopt things they did not ask for, because you made the case.
• Are customer obsessed — you understand that an operational decision shows up in the customer experience.
• Are comfortable in a small, senior team where nobody hands you a backlog.

Strong candidates may also have

• Experience in B2B SaaS at scale-up stage, ideally across several European markets.
• Working knowledge of Analytics & modeling and Salesforce.
• Experience working across a handoff between two GTM teams, rather than inside a single function.

About Spendesk

Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.

For more information: www.spendesk.com/press

About Our People & Culture

We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.

About Our Benefits

• Flexible on-site policy : 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)
• Lunch 60% funded by Spendesk (Swile Card)
• Alan Premium health insurance
• A Gymlib pass to let off steam after a productive day at work
• Access to Moka.care for emotional and mental health wellbeing
• Latest Apple equipment
• Great office snacks to fuel your day
• A positive team to work with daily!

Diversity & Inclusion

At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.

Spendesk is Europe’s leading AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work for companies with up to 1,000 employees.

Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Pigment, and Bloom & Wild. With offices in the United Kingdom, France, Spain, and Germany, Spendesk also puts community at the heart of its mission with CFO Connect. Spendesk believes that people do their best work when they’re given the freedom to thrive and grow. Being bold, bringing a positive attitude, and taking full ownership are fundamental to their culture.