Global IT Operations & Platforms Director

Graitec; France; Hybrid; EUR 150,000 - 180,000; Full time

Job summary

Graitec is seeking a senior IT operations and enterprise applications leader to own and modernize our global platform estate. You will drive run and change, align with Business Transformation, and empower a lean, AI-enabled IT estate that scales with the business.

You will lead a distributed team, manage cloud and on-premise platforms, ensure service quality, and optimize costs and licensing while delivering a superior digital workplace for colleagues worldwide.

Qualifications

• Senior leadership of IT operations and enterprise applications.
• Deep experience with the Microsoft enterprise stack: Dynamics 365 Finance & Operations and CRM, Microsoft 365, Azure.
• Proven cost, licence and vendor management at scale.
• Experience supporting or running ERP modernisation and acquisitions.

Responsibilities

• Own the lifecycle of Graitec's enterprise platforms: Dynamics 365 Finance & Operations and CRM, HR/payroll, and customer/web platforms.
• Partner with Business Transformation to land changes into a supportable run state; collaborate with Data & AI for trusted data.
• Manage platforms as products with named owners, adoption metrics, and value-driven roadmaps.
• Build an ITIL-aligned global IT service experience centered on the user; publish SLAs and a service catalogue; enable self-service.
• Own the digital workplace: Microsoft 365, Copilot, endpoint management; manage joiner/mover/leaver with HR.
• Lead AI and automation to reduce manual effort, track impact on time to resolution and costs.
• Own cloud, infrastructure, resilience, and licensing; drive automation and cost transparency.
• Lead a distributed team of platform, support and infrastructure managers; foster ownership and change adoption.
• Cost base, licence positions and vendor relationships; build investment cases and report realized benefits.

Skills

Senior leadership

Vendor management

Cost control

IT strategy

Tools

Dynamics 365 Finance & Operations

CRM

Microsoft 365

Azure

Entra ID

Job description

Graitec is seeking a senior IT operations and enterprise applications leader to own and modernize our global platform estate. You will drive run and change, align with Business Transformation, and empower a lean, AI-enabled IT estate that scales with the business.

You will lead a distributed team, manage cloud and on-premise platforms, ensure service quality, and optimize costs and licensing while delivering a superior digital workplace for colleagues worldwide.