Global Customer Success Director - 4PL Operations

GEODIS; Levallois-Perret; On-site; EUR 180,000 - 280,000; Full time

Job summary

GEODIS is seeking a Global Customer Success Director to lead a worldwide team of Global Customer Success Managers and steer the coordination of key accounts across SCO. The role defines strategy, drives inside sales, operational performance, and financial results within the 4PL freight forwarding line of business.

You will oversee global customer relationships, foster cross-functional collaboration, and drive growth through service optimization and contract management.

Qualifications

• Proven track record in leading large, high-performing teams across regions.
• Strong relationship-building with customers and internal stakeholders.
• Ability to influence decisions and drive SCO objectives across the organization.
• Strategic mindset with emphasis on commercial, operational, and financial outcomes.
• Change management and contract/SOW oversight experience.

Responsibilities

• Lead and develop a global team of Global Customer Success Managers.
• Drive health and growth of strategic customer relationships across regions.
• Oversee customer cards, communication matrices, and performance reporting to senior management.
• Collaborate with Procurement, Finance, and Transformation to improve visibility and profitability.
• Support tenders, input on global buying strategies, and drive service optimization.

Skills

People leadership

Supply chain / 3PL / 4PL knowledge

Job description

GEODIS is seeking a Global Customer Success Director to lead a worldwide team of Global Customer Success Managers and steer the coordination of key accounts across SCO. The role defines strategy, drives inside sales, operational performance, and financial results within the 4PL freight forwarding line of business.

You will oversee global customer relationships, foster cross-functional collaboration, and drive growth through service optimization and contract management.