Global Customer Care Specialist — Order & Delivery Support

Dover Corporation; Bourg-lès-Valence; On-site; EUR 22,000 - 30,000; Full time

Job summary

Dover Imaging & Identification (DII), a segment of Dover Corporation, designs and delivers industrial equipment, consumables, software and services for the marking & coding, authentication and digital textile printing markets.

With a global footprint of 40+ offices and 3,000+ employees, DII offers international and multidisciplinary opportunities. The Order Processing role focuses on handling inbound customer calls to process sales orders and resolve routine delivery issues.

Responsibilities

• Responds to inbound customer calls to process sales orders and resolve routine order/delivery issues.
• Uses a computerized system to gather information and confirm sales prompted by incoming calls.
• Responds to routine inquiries (such as address changes, delivery delays) by referring customers to published materials, secondary sources, or more senior team members.
• May promote products/services, but does not have a sales quota.
• May include operator services positions.
• A Support 4 requires advanced knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.
• Responsibilities typically include: Working under limited supervision for non-routine situations and may be responsible for leading daily operations.
• Training, delegating and reviewing the work of lower level employees.
• Problems are typically difficult and non-routine but not complex.

Job description

Dover Imaging & Identification (DII), a segment of Dover Corporation, designs and delivers industrial equipment, consumables, software and services for the marking & coding, authentication and digital textile printing markets.

With a global footprint of 40+ offices and 3,000+ employees, DII offers international and multidisciplinary opportunities. The Order Processing role focuses on handling inbound customer calls to process sales orders and resolve routine delivery issues.