Customer Care Representative

Dover Corporation; Bourg-lès-Valence; In loco; EUR 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

Dover Imaging & Identification (DII), a segment of Dover Corporation, designs and delivers industrial equipment, consumables, software and services for the marking & coding, authentication and digital textile printing markets.

With a global footprint of 40+ offices and 3,000+ employees, DII offers international and multidisciplinary opportunities. The Order Processing role focuses on handling inbound customer calls to process sales orders and resolve routine delivery issues.

Mansioni

• Responds to inbound customer calls to process sales orders and resolve routine order/delivery issues.
• Uses a computerized system to gather information and confirm sales prompted by incoming calls.
• Responds to routine inquiries (such as address changes, delivery delays) by referring customers to published materials, secondary sources, or more senior team members.
• May promote products/services, but does not have a sales quota.
• May include operator services positions.
• A Support 4 requires advanced knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.
• Responsibilities typically include: Working under limited supervision for non-routine situations and may be responsible for leading daily operations.
• Training, delegating and reviewing the work of lower level employees.
• Problems are typically difficult and non-routine but not complex.

Descrizione del lavoro

Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.

With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.

Order Processing work is focused on responding to inbound customer calls (business-to-business or business-to-consumer) related to processing sales orders and resolving routine order/delivery issues including: Using a computerized system to gather information and confirm sales prompted by incoming calls. Responds to routine inquiries (such as address changes, delivery delays, etc.) by referring customers to published materials, secondary sources, or more senior team members. May promote products/services, but does not have a sales quota. May include operator services positions. A Support 4 requires advanced knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Responsibilities typically include: Working under limited supervision for non-routine situations and may be responsible for leading daily operations.. Training, delegating and reviewing the work of lower level employees.. Problems are typically difficult and non-routine but not complex.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.