Global CRM Solution Expert

CEVA Logistics; Courbevoie; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

CEVA Logistics is seeking a Global CRM Support Expert to optimize the C-View platform (Sales Cloud & Service Cloud) across regions. You will administer the CRM, train users, and collaborate with IT and business units to deploy enhancements that improve processes and user adoption.

Ideal candidates have a Master’s in IT/IS/Business or Logistics and strong experience in CRM governance, UAT and dashboard reporting using Tableau or Power BI.

Qualifications

• Master's degree in Information Technology, Information Systems, Business, Supply Chain, Logistics or a related field.
• Significant experience in Salesforce administration, CRM support or CRM project management in an international environment.
• Proficiency with Salesforce (Sales Cloud and/or Service Cloud).
• Experience with reporting and dashboard tools such as Tableau or Power BI.
• Experience with mass data updates and data quality governance.

Responsabilités

• Administer the global user community of the C-View CRM platform and provide day-to-day functional support.
• Train and support end users and local admins to maximize Salesforce adoption.
• Develop training materials, guides and communications for new CRM functionalities.
• Participate in CRM enhancement projects from requirements to deployment of features.
• Collaborate with IT, business stakeholders and cross-functional teams to meet operational needs.
• Monitor data quality and perform mass data updates while ensuring governance.
• Design and maintain global KPI dashboards for Sales and Customer Care.

Connaissances

Salesforce admin

CRM support

Functional delivery

UAT testing

Dashboards

Formation

Master's degree in IT/IS/Business/SCM/Logistics

Outils

Salesforce

Tableau

Power BI

Description du poste

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co‑create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

About the Role

Join CEVA Logistics and play a key role in the digital transformation of our Global Customer Care organization.

As part of the Global Customer Care team, you will be responsible for supporting, administering and continuously enhancing C-View, CEVA's global CRM platform built on Salesforce (Sales Cloud & Service Cloud). Acting as a functional expert, you will support users across multiple regions, ensuring an optimal user experience while contributing to the execution of the Global Customer Care CRM strategy.

This role goes beyond day-to-day user support. You will actively participate in CRM enhancement projects, working closely with business stakeholders and IT teams to design, test and deploy new functionalities that improve business processes and user adoption.

While the position is primarily attached to our Marseille/Paris office, we are also open to candidates based in other European countries, provided they are able to work effectively within our international organization and travel when required.

Key Responsibilities

As a Global Customer Care CRM Support Expert, you will:

• Administer the global user community of the C-View CRM platform and provide day-to-day functional support.
• Train, coach and support end users and local administrators to maximize Salesforce Service Cloud adoption and user engagement.
• Develop, update and deliver training materials, user guides and communication related to new CRM functionalities and process improvements.
• Participate in CRM enhancement projects from business requirement gathering through testing, validation and deployment of new features.
• Collaborate closely with IT teams, business stakeholders and cross‑functional teams to ensure CRM solutions meet operational needs.
• Perform mass data updates while ensuring data quality and governance standards.
• Design, maintain and improve global KPI dashboards and reporting for Sales and Customer Care teams.
• Facilitate and engage the global Salesforce user community by promoting best practices, collaboration and continuous improvement.
• Monitor Salesforce releases, AppExchange solutions and CRM market trends to identify opportunities for innovation and process optimization.
• Contribute to the Global CRM roadmap by working closely with Customer Care, Sales, IT and Business Unit leaders worldwide.

Qualifications & Skills

You hold a Master's degree in Information Technology, Information Systems, Business, Supply Chain, Logistics or a related field.

You have significant experience in Salesforce administration, CRM support or CRM functional project management within an international environment.

You have solid experience with:

• Salesforce (Sales Cloud and/or Service Cloud)
• CRM administration and user support
• Functional project delivery and stakeholder management
• User Acceptance Testing (UAT) and solution deployment
• Reporting and dashboard tools such as Tableau or Power BI
• Mass data updates and data quality management

Experience within the logistics, transportation or supply chain industry would be considered a strong advantage.

You are recognized for your:

• Excellent English communication skills, both written and spoken.
• Customer‑oriented mindset and ability to support users across different countries and cultures.
• Strong communication, training and coaching skills.
• Ability to work collaboratively with business and IT stakeholders in an international environment.
• Analytical thinking, problem‑solving abilities and continuous improvement mindset.
• Proactive approach, autonomy and strong project coordination skills.
• Adaptability and ability to thrive in a fast‑paced, multicultural organization.

Why Join CEVA Logistics?

At CEVA Logistics, you will be part of a forward‑thinking, inclusive workplace that values collaboration, diversity, and professional growth. Our Project Logistics division is committed to developing innovative solutions that make a tangible difference. Joining our team means contributing to a dynamic global network and advancing your career in a supportive environment that recognises individual contribution and collective success.

If you are passionate about driving process excellence and eager to make an impact within a leading logistics organisation, we encourage you to apply for this exciting opportunity.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.