Gestionnaire De Commandes

Sulzer; Wambrechies; Sur place; EUR 28 000 - 40 000; Plein temps

Résumé du poste

Sulzer is seeking a Sr. Order Support Specialist in France to manage complex customer orders, ensure on-time delivery, and maintain accurate ERP records. The role offers autonomy in daily tasks and contributes to cross-functional process improvements across production, logistics and sales teams.

You will handle order entry and tracking in SAP, resolve issues, and communicate proactively with customers. A Bac+2 in commercial management or equivalent and 2+ years of experience are expected; SAP

Qualifications

• Minimum 2 years of experience in an order management or sales administration role.
• ERP tools proficiency; SAP is a plus.
• Excellent written and spoken French; English is an asset.
• Rigorous, organized, and detail-oriented.
• Ability to manage priorities and work under pressure.
• Customer orientation with strong interpersonal skills.
• Autonomy and teamwork mindset.
• Bac+2 in commercial management or equivalent.

Responsabilités

• Enter and verify customer orders in the ERP system (SAP).
• Track orders from receipt to delivery in coordination with production, logistics and sales teams.
• Handle order modification requests and cancellations.
• Proactively communicate with customers about order status and resolve delays.
• Process customer complaints related to orders and find solutions.
• Update customer databases and order information.
• Participate in continuous improvement of order management processes.
• Collaborate closely with sales teams for smooth order execution.

Connaissances

Customer focus

Communication skills

Autonomy

Team collaboration

Attention to detail

Time management

Formation

Bac+2 in commercial management or equivalent

Outils

SAP

Description du poste

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About The Role

Job Summary

The Sr. Order Support Specialist is responsible for managing complex customer orders, resolving delivery issues, and maintaining accurate records in order management systems. This role operates with autonomy and supports continuous improvement in customer service and order fulfillment processes.

This job profile is intended for support-level staff that generally works autonomously and only requires closer supervision in non-routine situations.

Résumé du Poste

En tant que Gestionnaire de Commandes, vous serez responsable du traitement efficace et précis des commandes clients de A à Z, garantissant la satisfaction client et le respect des délais.

Responsabilités

• Saisir et vérifier les commandes clients dans le système ERP (SAP).
• Assurer le suivi des commandes, de la réception à la livraison, en coordination avec les équipes de production, logistique et commerciale.
• Gérer les demandes de modification de commande et les annulations.
• Communiquer proactivement avec les clients concernant le statut de leurs commandes et résoudre les éventuels problèmes ou retards.
• Traiter les réclamations clients liées aux commandes et trouver des solutions.
• Mettre à jour les bases de données clients et les informations relatives aux commandes.
• Participer à l'amélioration continue des processus de gestion des commandes.
• Collaborer étroitement avec les équipes commerciales pour le bon déroulement des affaires.

Qualifications

• Minimum 2 ans d'expérience dans un rôle similaire de gestion de commandes ou d'administration des ventes.
• Maîtrise des outils informatiques, notamment un ERP (SAP est un plus).
• Excellentes compétences en communication écrite et orale en français. L'anglais est un atout.
• Rigueur, organisation et souci du détail.
• Capacité à gérer les priorités et à travailler sous pression.
• Orientation client et aptitudes relationnelles développées.
• Autonomie et esprit d'équipe.
• Bac+2 en gestion commerciale, administration des ventes ou équivalent.

What we offer you

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.