Gestionnaire De Commandes

Sulzer; Rosny-sous-Bois; On-site; EUR 42,000 - 52,000; Full time

Job summary

Sulzer in Rosny-sous-Bois (Île-de-France) seeks a Sr. Order Support Specialist to manage complex customer orders from entry to delivery, coordinate with production, logistics and sales, and ensure accuracy in ERP records.

You will handle order changes, cancellations, and customer queries while driving continuous improvements in order fulfilment. The role requires at least 2 years in order management, SAP/ERP familiarity, strong French communication, and the ability to work autonomously under

Qualifications

• Minimum 2 years of experience in order management or sales administration.
• Strong IT skills, including an ERP (SAP is a plus).
• Excellent written and spoken communication in French; English is a plus.
• Rigour, organisation and attention to detail.
• Ability to manage priorities and work under pressure.
• Customer orientation and developed interpersonal skills.
• Autonomy and teamwork.

Responsibilities

• Enter and verify customer orders in the ERP system.
• Track orders from receipt to delivery, coordinating with production, logistics and sales teams.
• Handle order modification requests and cancellations.
• Proactively communicate with customers about order status and resolve delays.
• Process customer complaints related to orders and find solutions.
• Update customer databases and order information.
• Contribute to continuous improvement of order management processes.
• Collaborate closely with sales teams for smooth business operations.

Skills

Order management

MS Office

French language

English language

Autonomy

Team collaboration

Prioritization under pressure

Education

Bac+2 in commercial management or equivalent

Tools

SAP ERP

Excel

Job description

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.About the roleJob SummaryThe Sr. Order Support Specialist is responsible for managing complex customer orders, resolving delivery issues, and maintaining accurate records in order management systems. This role operates with autonomy and supports continuous improvement in customer service and order fulfillment processes.This job profile is intended for support-level staff that generally works autonomously and only requires closer supervision in non-routine situations.Résumé du PosteEn tant que Gestionnaire de Commandes, vous serez responsable du traitement efficace et précis des commandes clients de A à Z, garantissant la satisfaction client et le respect des délais.Responsabilités* Saisir et vérifier les commandes clients dans le système ERP (SAP).* Assurer le suivi des commandes, de la réception à la livraison, en coordination avec les équipes de production, logistique et commerciale.* Gérer les demandes de modification de commande et les annulations.* Communiquer proactivement avec les clients concernant le statut de leurs commandes et résoudre les éventuels problèmes ou retards.* Traiter les réclamations clients liées aux commandes et trouver des solutions.* Mettre à jour les bases de données clients et les informations relatives aux commandes.* Participer à l'amélioration continue des processus de gestion des commandes.* Collaborer étroitement avec les équipes commerciales pour le bon déroulement des affaires.Qualifications* Minimum 2 ans d'expérience dans un rôle similaire de gestion de commandes ou d'administration des ventes.* Maîtrise des outils informatiques, notamment un ERP (SAP est un plus).* Excellentes compétences en communication écrite et orale en français. L'anglais est un atout.* Rigueur, organisation et souci du détail.* Capacité à gérer les priorités et à travailler sous pression.* Orientation client et aptitudes relationnelles développées.* Autonomie et esprit d'équipe.* Bac+2 en gestion commerciale, administration des ventes ou équivalent.What we offer you.Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.