German-Speaking CSM | Drive NRR & 40+ Accounts

Shippeo; Paris; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

International and diverse team

Growth opportunities

Résumé du poste

Shippeo, a leading European SaaS company accelerating supply chain visibility, is hiring a German-speaking Customer Success Manager in Paris. You will be the primary face for 40+ Tier 3 accounts, driving adoption, retention and measurable value at scale.

Hybrid work model (three days in-office). You will collaborate with Product, Customer Delivery, Sales and Marketing to strengthen partnerships and grow Net Revenue Retention across a diverse portfolio.

Qualifications

• Experience managing a portfolio of 40+ accounts with strong organization and risk management.
• Experience in Customer Success, Account Management, Project Management, Consulting, or similar client-facing roles.
• Ability to interpret activity, adoption and business context to identify risks and opportunities.
• Strong written and verbal communication in German and English.
• Structured, curious, and evidence-based approach to customer conversations.
• Collaborative cross-functional coordination across Sales, Account Management, Customer Delivery, Product and Marketing.

Responsabilités

• Own your portfolio: be primary contact for 40+ accounts with an accurate view of adoption, risks and value realization.
• Protect retention and drive expansion by achieving sustainable NRR growth with the Account Manager.
• Drive adoption and surface value by translating usage and insights into actionable recommendations.
• Run scalable engagement with structured playbooks: business reviews, health checks, training, and self-service enablement.
• Coordinate across teams to align commercial, delivery, and product efforts and strengthen partnerships.

Connaissances

Portfolio management

Customer Success

Account Management

Project Management

SaaS experience

German & English

Description du poste

Shippeo, a leading European SaaS company accelerating supply chain visibility, is hiring a German-speaking Customer Success Manager in Paris. You will be the primary face for 40+ Tier 3 accounts, driving adoption, retention and measurable value at scale.

Hybrid work model (three days in-office). You will collaborate with Product, Customer Delivery, Sales and Marketing to strengthen partnerships and grow Net Revenue Retention across a diverse portfolio.