Customer Success Manager - German speaker

Shippeo; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Shippeo is seeking a Customer Success Manager to lead a portfolio of 40+ Tier 3 accounts from Paris, with a hybrid in-office model (three days a week). You will own adoption, retention, and value realization, working with an Account Manager and cross‑functional teams to drive measurable growth and a strong NRR baseline.

You will run structured engagements, business reviews, and training to ensure consistent support and meaningful outcomes across the customer base, helping Shippeo strengthen

Responsabilités

• Own your portfolio: primary contact for 40+ accounts and monitor account health.
• Protect retention and drive expansion with the Account Manager.
• Drive adoption and surface value through insights and recommendations.
• Run scalable engagement using structured playbooks and health checks.
• Collaborate cross-functionally with Sales, Product, and Marketing to strengthen partnerships.

Description du poste

About the Role

As a Customer Success Manager, you will help Shippeo’s Tier 3 customers, accounts up to €80k ARR that represent roughly half of our customer base, achieve measurable value from Shippeo at scale. By building structured, repeatable engagement practices, you will support adoption, protect retention, identify opportunities for growth, and increase the portfolio’s Net Revenue Retention (NRR), with Gross Revenue Retention (GRR) as the foundation. You will be the primary face of Shippeo for 40+ accounts, working closely with a dedicated Account Manager and collaborating with Product, Customer Delivery, Sales, and Marketing to solve customer problems and strengthen long‑term partnerships.

Location: Based in Paris, France. Work Model: Hybrid (three days per week in-office). Contract Type: Full-time. Function: Customer Success.

Application Requirement

As we operate internationally, we kindly request all candidates to submit their CV in English. Applications submitted in other languages cannot be considered.

Key Responsibilities

• Own your portfolio: Act as the primary point of contact for 40+ accounts and maintain an accurate, current view of account health, including adoption, open risks, and value realization.
• Protect retention and build expansion: Own portfolio health and retention outcomes, using strong customer value and close collaboration with the Account Manager to support sustainable NRR growth.
• Drive adoption and surface value: Understand customers’ supply chain objectives, identify gaps in value realization, and translate usage and operational insights into clear, actionable recommendations through Shippeo’s Visibility Engineering approach.
• Run consistent, scalable engagement: Execute structured playbooks across the portfolio, including business reviews, health check-ins, training, and self-service enablement so that every account receives consistent and relevant support.
• Strengthen cross-function outcomes: Coordinate with Account Management on commercial topics, Customer Delivery on carrier onboarding and support