German/English Client Ops Manager - Hybrid

Wink; Paris; Hybride; EUR 36 000 - 45 000; Plein temps

Avantages offerts par ce poste

MacBook

Annual team offsites

All-hands events

Résumé du poste

Wink is seeking a German-speaking Customer Care Account Manager to own client portfolios and the operations behind them. You will lead a pool of 10–30 freelancers, forecast staffing, recruit and train agents, and build strong client relationships in a hybrid Paris or Munich setup.

The role emphasizes data-driven decision making, problem solving, and hands-on leadership. The fixed salary is €36–45K with biannual HR reviews and a supportive growth environment.

Qualifications

• Experience in customer support or operational roles.
• Data-driven mindset with goal orientation.
• Strong team player and problem solver.

Responsabilités

• Lead and collaborate with 10–30 agents assigned to your client portfolio.
• Forecast hiring needs and plan staffing to meet targets.
• Recruit, onboard, and train agents for consistent service excellence.
• Structure and retain a high-performing agent team.
• Foster engagement and ownership within your team.
• Manage client performance and relationships.
• Build long-term client relationships and scale customer care operations.
• Provide reporting and performance insights; lead business reviews.

Connaissances

People leadership

Data-driven

Team collaboration

Hands-on mindset

German language

Description du poste

Wink is seeking a German-speaking Customer Care Account Manager to own client portfolios and the operations behind them. You will lead a pool of 10–30 freelancers, forecast staffing, recruit and train agents, and build strong client relationships in a hybrid Paris or Munich setup.

The role emphasizes data-driven decision making, problem solving, and hands-on leadership. The fixed salary is €36–45K with biannual HR reviews and a supportive growth environment.