General Surgery Practice Operations Lead

Beth Israel Lahey Health; Île-de-France; On-site; EUR 52,000 - 83,000; Full time

Job summary

Beth Israel Lahey Health is seeking a full-time Practice Manager to support the General Surgery department, onsite at Mount Auburn Hospital in Cambridge, MA.

You will report to a Director of Practice Operations and collaborate with Medical Directors and staff to manage daily operations across physician, CNM and NP practices, with duties spanning policy implementation, staff performance, budgeting, and revenue cycle oversight.

Qualifications

• High school diploma. 3–5 years experience in a physician’s office, working as a medical secretary/clinical assistant. Some management experience is helpful.
• Knowledge of medical billing. Knowledge of terminology.
• Positive and engaging interpersonal skills. Ability to teach and monitor staff of the practice.

Responsibilities

• Manages the practice operations with a commitment to providing the highest quality of service to patients. Ensures that all patient care & administrative functions are completed in a compliant, efficient, and timely fashion. Improves and maintains patient access.
• Partners with the Group Practice Director, to establish, implement, and monitor office policies and protocols. Participates in the planning and implementation of practice goals and objectives. Develops and enhances workflow mechanisms to increase office efficiency.
• Responsible for performance management of assigned staff: conducts evaluations, collaborates with Human Resources and Group Practice Directors to address performance gaps, and engages in disciplinary action, if required.
• Responsible for cultivating a work environment marked by collaboration, teamwork, respect, and professional development. Identifies training needs for assigned staff and assists with training to ensure staff proficiency.
• May partner with hospital clinical and administrative leadership on rotations of residents and/or fellows through practices. Including management of on-going clinical trials.
• In collaboration with the physician and administrative leadership, plan and develop departmental goals, educate the practice team about these goals, and operationalize them.
• May oversee practices across multiple sites or complex multi-specialty practices, which includes but may not be limited to, collaborating with community sites, managing vendor relationships, and partnering with other hospitals/healthcare institutions.

Skills

Interpersonal skills

Education

High school diploma

Job description

Beth Israel Lahey Health is seeking a full-time Practice Manager to support the General Surgery department, onsite at Mount Auburn Hospital in Cambridge, MA.

You will report to a Director of Practice Operations and collaborate with Medical Directors and staff to manage daily operations across physician, CNM and NP practices, with duties spanning policy implementation, staff performance, budgeting, and revenue cycle oversight.