General Manager

Staycity Group; Lyon; Sur place; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Bonus scheme

Leadership program Elevate

Employee stay discounts

Refer and earn up to €550

Education support

Volunteer days

Employee Assistance Program (EAP)

Résumé du poste

Staycity Group in Lyon is seeking a capable General Manager to lead all hotel operations, maximize revenue, and nurture a high‑performing team across front office, housekeeping, maintenance and sales.

This role requires proven leadership, English proficiency, and a track record of driving guest satisfaction while upholding Staycity standards. You will implement strategic plans, develop staff, and foster a collaborative, inclusive culture in a dynamic urban aparthotel setting.

Qualifications

• Proven leadership experience in hotel/aparthotel settings.
• Track record of driving revenues through commercial initiatives.
• Strong people management and team development skills.

Responsabilités

• Support all Heads of Department in running the property, including front office, housekeeping, maintenance, sales and revenue.
• Ensure all departments operate within Staycity Group brand SOPs and address feedback promptly.
• Regularly evaluate performance and provide constructive feedback, on-the-job training and coaching.
• Produce forecasts for revenues and costs and monitor adherence to budget; escalate issues to EOD.
• Ensure compliance with health and safety regulations and Staycity Group requirements.
• Deliver department-specific training plans and foster a culture aligned with strategic goals.
• Collaborate across departments to enable effective communication and teamwork.

Connaissances

Leadership

Revenue growth

People management

Formation

Hospitality degree

Description du poste

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a General Manager to help shape the Staycity guest journey in Lyon! CVs to be submitted in English only please.

Benefits

• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• As a General Manager, you will be automatically enrolled into our leadership program: Elevate - designed to harness your skills and make you an even better values driven and commercially astute leader.
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme – earn up to £/€550
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have

• Proven leadership experience and 3+ years in a similar level role, along with significant experience within the hotel or aparthotel sector
• Full working proficiency in English
• Demonstrated success in driving revenues through the strategic management of commercial initiatives
• Humble and approachable, fostering a positive and inclusive work environment
• Forward-thinking and innovative, always looking for opportunities to improve operations
• Self-motivated and able to inspire and lead the team effectively
• Energetic, flexible, and adaptable to changing circumstances
• Possesses a keen eye for detail and is highly organized
• Ability to adapt effectively and make decisions under pressure
• Proficiency in engaging in strategic business discussions at a higher level
• Demonstrable ability to motivate, appraise, support and challenge the team to deliver world‑class results on every aspect of the business
• Experience in providing training, guidance, and support to all teams, actively participating in day‑time department activities and driving the culture of the team
• A bachelor's degree in Hospitality Management or a related field is preferred

What you can do for us

• Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue
• Ensure that all departments operate within the Staycity Group brand SOPs, monitoring and taking action to any feedback within a timely manner
• Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one‑on‑one discussions, and team meetings.
• Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible
• Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations
• Enhance the team's skills and knowledge by delivering department‑specific training plans that align with our strategic goals
• Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
• Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued

Join us and be part of the journey.