Fulfillment Strategy & Operations Lead

Bigblue; Paris; On-site; EUR 110,000 - 140,000; Full time

Benefits offered by this job

Meal vouchers

MacBook / setup

Health insurance

Pan-European scope

Job summary

Bigblue seeks a Fulfillment Strategy & Operations Lead to launch and scale a new Professional Services program. You will design offerings, pricing, and delivery frameworks, and deliver structured advisory across logistics, transport, and commerce operations. This role reports to the co-CEOs with exposure to sales, product, and executive teams.

You will build the PS function from scratch, drive adoption, and ensure strong project economics while delivering value to merchants across Europe.

Qualifications

• 5+ years of experience in consulting, professional services, or implementation at scale.
• Customer-obsessed mindset with strong ownership and ability to translate needs into plans.
• Ability to balance execution, people management, and financial performance.

Responsibilities

• Design and launch the Professional Services program including service offerings and pricing.
• Deliver high-impact advisory to brands, optimize operations and growth.
• Define KPIs and build tools to monitor performance and ROI.
• Turn field experience into scalable internal training and product input.
• Collaborate with Sales, Product, Ops and Customer teams to align journeys.
• Handle repeatable onboarding and bespoke merchant migrations.
• Forecast utilization and design revenue models for profitable services.

Skills

Leadership

Cross-functional collaboration

Strategic thinking

Customer-obsessed

Project management

Job description

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue , we’re on a mission to change that.

We help brands turn fulfillment into a competitive advantage: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London , our proprietary WMS (Warehouse Management System) Atlas, and a network of 8 warehouses across Europe , we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, greener — and more cost-efficient.

Backed by $20M+ in funding , we’re scaling rapidly — from 10 million orders in 2024 toward bold enterprise expansion. To deliver on this ambition, we are looking for a leader who will drive operational excellence and innovation at scale.

The role: Fulfillment Strategy & Operations Lead

Merchants often need more guidance than our product alone can provide. They struggle with optimizing delivery options, managing customer support or demand planning and streamlining other operational processes. While our product addresses part of this need, merchants require structured, expert advice to grow and optimize their business.

That’s why we’re launching a new Professional Services program — to help brands unlock the full potential of Bigblue Operations.

As Fulfillment Strategy & Operations Lead , you will build and lead this new function from the ground up: designing offers, structuring delivery, and ensuring execution at scale. Your mission is to sell (and sometimes offer) operational consulting, providing tailored support across logistics, transport, and commerce operations — while capturing and distributing the knowledge that will shape internal training, product development, and merchant strategy.

This is a cross-functional leadership role, reporting directly to the co-CEOs , with strong exposure to sales, merchants, product and ops teams, and the executive leadership.

What you’ll do

• Design and launch Bigblue’s Professional Services program : define the service offering, pricing models, and delivery frameworks for operational consulting.
• Deliver structured, high-impact advice to merchants : help brands streamline their operations, unlock growth, and make the most of Bigblue’s operational capabilities.
• Create and track performance metrics : define success KPIs — including merchant satisfaction, project ROI, and delivery timelines — and build the tools and processes to monitor and improve them.
• Generate and structure company knowledge : turn field experience into scalable insights that fuel internal training, merchant enablement, and product roadmap decisions.
• Work hand-in-hand with Sales, Product, Ops, and Customer teams : scope merchant needs, influence product direction, and ensure Professional Services are tightly integrated into the overall customer journey.
• Handle both repeatable and bespoke projects : from standardized onboarding packages to tailored merchant migrations, flex between industrialized delivery and custom-built solutions.
• Make Professional Services a profitable growth engine : design revenue models, forecast team utilization, and ensure strong project economics while delivering value to merchants.

Who you are

• You have 5+ years of experience in consulting, professional services, or implementation at a high-growth scale-up, logistics player, eCom or SaaS company.
• You’re customer-obsessed , with a strong sense of ownership and the ability to turn complex needs into actionable plans.
• You know how to balance execution, people management, and financial performance.
• You are a builder — ready to design and scale processes from scratch, not just operate what exists.
• You thrive in cross-functional environments , collaborating across product, ops, tech, and commercial teams.
• You are both strategic and hands-on — comfortable driving the roadmap while jumping into project firefighting when needed.
• Fluent in English and ideally French or Spanish.

Why join Bigblue?

• High-impact leadership role at the heart of Bigblue’s growth and customer success.
• Fast-growing scale-up with a well-funded roadmap and bold ambitions.
• Room to build and innovate : create a PS function from the ground up.
• Pan-European scope : support leading omnichannel brands across multiple markets.
• 10€ meal voucher per worked day (55% paid by Bigblue)
• ClassPass membership for fitness & wellness.
• MacBook or your preferred setup to do your best work.
• 100% health insurance coverage with Benefiz.
• Founders-led company where operations are truly core to the mission.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions andembracing diversity in experiences and backgrounds is what makes us stronger.